<table cellspacing="0" cellpadding="0" border="0" ><tr><td valign="top" style="font: inherit;">Hi listers,<br>As for me, they deductions were made twice yesterday. Surely, something needs to be done. If Safaricom is interested, my number is listed in the email signature below.<br><br>Zachary.<br><br><span style="font-weight: bold; color: rgb(0, 0, 127); font-family: tahoma,new york,times,serif;">Be the change you want to see in the world</span><br><br><span style="font-style: italic; color: rgb(0, 127, 127);">Zachary Ochieng</span><br style="font-style: italic; color: rgb(0, 127, 127);"><span style="font-style: italic; color: rgb(0, 127, 127);">Editor/Journalist</span><br style="font-style: italic; color: rgb(0, 127, 127);"><span style="font-style: italic; color: rgb(0, 127, 127);">Cell: +254 726 473 388</span><br style="font-style: italic; color: rgb(0, 127, 127);"><span style="font-style: italic; color: rgb(0, 127, 127);">Blog:
http://ochiengzach.blogspot.com</span><br style="font-style: italic; color: rgb(0, 127, 127);"><span style="font-style: italic; color: rgb(0, 127, 127);">Twitter: @OchiengZach</span><br><br><br>--- On <b>Thu, 27/10/11, robert yawe <i><robertyawe@yahoo.co.uk></i></b> wrote:<br><blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;"><br>From: robert yawe <robertyawe@yahoo.co.uk><br>Subject: Re: [kictanet] Safaricom daily bundles - COFEK<br>To: zzachmbir@yahoo.com<br>Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke><br>Date: Thursday, 27 October, 2011, 19:48<br><br><div id="yiv961953453"><div><div style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-family: times new roman,new york,times,serif; font-size: 12pt;"><div><span>Hi,</span></div><div><span><br></span></div><div><span>I believe this is an opportunity for COFEK to prove that they are interested in all
consumers.</span></div><div><span><br></span></div><div><span>Regards</span></div><div> </div><div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br></div><div>Tel: +254722511225, +254202010696<br><div style="font-size: 12pt; font-family: times,serif;"><div style="font-size: 12pt; font-family: times,serif;"><font face="Arial" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Edith Adera <eadera@idrc.or.ke><br><b><span style="font-weight: bold;">To:</span></b> robert yawe <robertyawe@yahoo.co.uk><br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight: bold;">Sent:</span></b> Thursday, 27 October 2011, 12:13<br><b><span style="font-weight: bold;">Subject:</span></b> RE: [kictanet] Safaricom daily bundles<br></font><br><div
id="yiv961953453"><style><!--
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--></style><div><div class="yiv961953453WordSection1"><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;">Robert,</span></div><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;"> </span></div><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;">You’re not alone! This is an issue that Safaricom should resolve quickly! We miss those days when we would get prompt response from Safaricom! even on this list.</span></div><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;"> </span></div><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;">A lot Kenyans are losing money this way – consumers are not effectively protected in
this country! Pertinent information is hidden in places not easy to get even by literate and techy users, how about illiterate, non-techy users!</span></div><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;"> </span></div><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;">I wonder why Consumer issues are never taken seriously!</span></div><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;"> </span></div><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;">Edith </span></div><div class="yiv961953453MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: sans-serif;"> </span></div><div><div style="border-right: medium none; border-width: 1pt medium medium;
border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; padding: 3pt 0in 0in;"><div class="yiv961953453MsoNormal"><b><span style="font-size: 10pt; font-family: sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: sans-serif;"> kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+eadera=idrc.or.ke@lists.kictanet.or.ke] <b>On Behalf Of </b>robert yawe<br><b>Sent:</b> Thursday, October 27, 2011 9:43 AM<br><b>To:</b> Edith Adera<br><b>Cc:</b> KICTAnet ICT Policy Discussions<br><b>Subject:</b> [kictanet] Safaricom daily bundles</span></div></div></div><div class="yiv961953453MsoNormal"> </div><div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;">Hi All,</span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color:
black;"> </span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;">Seems the case against a blogger
has dampened the activity on the list.</span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;"> </span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;">That's beside the point, I recently got a SMS about the Safaricom daily data bundle, which to the best of my knowledge I did not subscribe to as I do not use my phone for browsing (actually I have a separate phone for such activities).</span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;"> </span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;">I assumed that the message was in error so I ignored it just to realise a few days later that the service was being
renewed every day so I dialled the request code *544# to unsubscribe from the service just to find that the
option does not exist on the menu.</span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;"> </span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;">I then called 200 for assistance to be told that the item is not on the menu but that I should type "98" to get the option, we expect better from Safaricom can someone please resolve this issue a.s.a.p to prevent some of us from blowing the issue to the required proportions.</span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;"> </span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;">Regards</span></div></div><div><div class="yiv961953453MsoNormal"
style="background: none repeat scroll 0% 0% white;"><span style="color: black;"> </span></div></div><div><div class="yiv961953453MsoNormal" style="margin-bottom: 12pt; background: none repeat scroll 0% 0% white;"><span style="color: black;">Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya</span></div></div><div><div class="yiv961953453MsoNormal" style="background: none repeat scroll 0% 0% white;"><span style="color: black;">Tel: +254722511225, +254202010696</span></div></div></div></div></div></div><br><br></div></div></div></div></div></div><br>-----Inline Attachment Follows-----<br><br><div class="plainMail">_______________________________________________<br>kictanet mailing list<br><a ymailto="mailto:kictanet@lists.kictanet.or.ke" href="/mc/compose?to=kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br><a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet"
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