[kictanet] Domestic Outsourcing Studies

Wed Mar 30 10:26:31 EAT 2011

Hi Muriuki,

Thanks for the update, could you kindly share the study if you happen to have access to it.

As we keep debating this issues - I am tempted to wonder who comprises the members of the ICT board and what are their credentials/ experience, etc?

Edwin

  ----- Original Message ----- 
 From: mureithi at summitstrategies.co.keTo: eonchari at lynxbits.com
 Cc: kictanet at lists.kictanet.or.ke 
 Sent: 3/30/11 3:15 AM 
 Subject: Re: [kictanet] Domestic Outsourcing Studies

           Hi Edwin 

 Last year Sept/Oct , IBM Corporate Service Corps – a CSR arm of IBM -  carried out in-depth studies on  Digital villages and confirmed  the huge opportunity to transform and empower the rural communities through BPO/ITES. One team specifically focusing  on   BPO/ITES laid out a  strategy to exploit the opportunity . Government  provides the greatest opportunity to drive  sustainability for the digital villages. The team also identified  corporates in the capital city as well as rural based enterprises to compliment the government business. Already low lying fruits exist  to be tapped by digital villages with minimal effort apart from a firm decision and commitment to tap it 

 The other two teams focused on a frameworks to empower the  digital village entrepreneur and an  overarching  national strategy for digital villages . The findings present  intervention points for actors and areas of synergy 

 cheers 

 Muriuki Mureithi 

 What could i be losing with all the gaining ? Bob Buford  US Author

  From: kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet..or.ke] On Behalf Of eonchari at lynxbits.com
 Sent: 29 March 2011 20:42
 To: mureithi at summitstrategies.co.ke
 Cc: kictanet at lists.kictanet.or.ke
 Subject: Re: [kictanet] Domestic Outsourcing Studies

 Matunda,

 The main reason why we have very little domestic outsourcing is because of lack of marketing/sensitization on the advantages of outsourcing. 

 Financial firms for example  have sighted information insecurity as the top reason why they are not outsourcing. Bank A fears that once it has outsourced some of it's "non-core" but critical processes, their competition will get access to this information and use it to put them out of business (which is where industry standards and ethics ought to come in)

 The government has to a large extent been focused on large projects that it  tenders out;  where majority of the local firms get locked out. As a preempt to an upcoming meeting next week with Dr. Ndemo; I will be suggesting mechanisms of leveraging Digital Villages for government outsourcing. Government has the ability to stake at least  50% of the domestic outsourcing market and in turn create employment for tens of thousands for our youth.

 Edwin

 ----- Original Message ----- 
  From: mnyanchama at aganoconsulting.com
  To: eonchari at lynxbits.com
 Cc: kictanet at lists.kictanet.or.ke 
 Sent: 3/29/11 12:58 PM 
 Subject: Re: [kictanet] Domestic Outsourcing Studies
    Gilda and all on the list,

 We are looking for case studies across the world, Kenya included; and of countries like India, Philippines, Egypt, South Africa and many others (e.g. in South America)  that have on the outsourcing "map" for a fair amount of time. South Africa is of key interest to us.

 On Onchari's comments, we would be interested to know why (in the case of Kenya) there is little in domestic outsourcing. What's it that deters potential outsources (e.g. government, financial institutions, etc.) from outsourcing?

 On an aside, I once mentioned the subject to a group of Bank HR types and they reacted almost in disbelief that such could happen. I wonder whether that's one of the impediments?
     From: "godera at skyweb.co.ke" 
 To: Matunda Nyanchama 
 Cc: KICTAnet ICT Policy Discussions 
 Sent: Tue, March 29, 2011 5:43:02 AM
 Subject: Re: [kictanet] Domestic Outsourcing Studies

 Matunda,

 I would say that given the "age" of the industry, there is probably no study
 that has been done per se on domestic outsourcing. However, there are various
 organisations you can talk to and collect some useful information.
 For instance, some of the local Call Centres and BPOs are doing local work.
 How about talking to them and hearing them out and possibly talking to their
 clients too?
 Kencall, Horizon,the former Kentech Data (I think they changed name to Techno
 something- sorry,I am not sure of the full name,)not to mention the many who
 provide other services such as Payroll etc.
 Maybe you could be the first to gather such information into one document....

 All the best

 Gilda  
 Quoting Matunda Nyanchama <mnyanchama at aganoconsulting.com>:

 > Friends,
 > 
 > I am looking for studies (especially of success stories) of domestic ICT 
 > outsourcing. If anyone has pointers, please share.
 > 
 > Many thanks.
 > 
 ----------------------------------------------------------------------------------------------
 > 
 > Matunda Nyanchama, PhD, CISSP; mnyanchama at aganoconsulting..com
 > Agano Consulting Inc.;  www.aganoconsulting.com; Twitter: nmatunda;  Skype: 
 > okiambe
 >
 ----------------------------------------------------------------------------------------------
 > 
 > Be prepared to face ICT Security failures & know how to respond when they 
 > happen! 
 > 
 > Call: +1-888-587-1150 or info at aganoconsulting.com
 > 
 ----------------------------------------------------------------------------------------------
 > 
 > "A bus station is where a bus stops. A train station is where a train stops.
 > On 
 > my desk I have a workstationÃ¢â‚¬Â¦" - Anonymous
 >
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