[kictanet] Domestic Outsourcing Studies

Wed Mar 30 09:53:23 EAT 2011

Paul,

There is no organization that is faultless; talking about what is not working and seeking a solution to it, is what brings in investors and keeps repeat business...and if I can borrow from a one Abraham Maslow  "I have learned the  novice can often see                                        things that the expert overlooks.  All that                                        is necessary is not to be afraid  of making                                        mistakes, or of appearing naive".

Just be more inclusive and seek input from the very Kenyans you are out to help!

Edwin

  ----- Original Message ----- 
 From: pkukubo at ict.go.keTo: eonchari at lynxbits.com
 Cc: kictanet at lists.kictanet.or.ke 
 Sent: 3/29/11 3:36 PM 
 Subject: Re: [kictanet] Domestic Outsourcing Studies

   Edwin
The reason the South Africa meeting did not take place end 2009 was that our South African counterparts were not ready and frankly, neither were we. The idea still makes sense and our thinking might be that we focus on getting entrepreneurs to meet with prospective business partners. Contrary to the view then, South Africa is not a spillover market from where we can get business that they are not able to service. But it offers a good location for partnerships that require leveraging on skill. We maintain close contact with the sector. If you have any new feedback please share.
The Kenya ICT Board tracks seats within the BPO sector has on a regular basis as part of our reporting on performance contracting. In obtaining information, we maintain that Individual company contracts are not for public discussion unless of course the said company authorizes so I cannot tell you who does what. However everything that has been said is important and your qualitative comments on the sector and why local companies don't outsource is true.
People don't outsource unless they see value. Period. For many companies locally, it is early days. And we must not give up educating. This is not an ICT issue. It is a business process issue.
I can however tell you that every single time we advertise or put out a tender and someone wins it, i bet a job is created and a company grows. (I have kept this forum in the loop). 
Please help us to widen the interest by local firms in all manner of opportunities. There are plenty and no one should be deterred. International business is great and has high job creation potential but the factors are sometimes beyond our control. Even one media report can have an negative impact. Dare I say,even what you right here and how you say it can have an impact.  Keep it progressive and you will be amazed.

I had some investors in last week to visit very specific shortlisted firms. They came in during the week our university students were raising issues on the unfortunate death of their colleague. Because of the amount of preparatory work the investor had done and their local prospective firms had done, they were not deterred and did not read the mood wrongly. This is a change from a few years ago. They will be investing money in one or two other companies. When a s sector starts to attract international capital, that is exciting and proof enough. 
The hungry business types locally will always carry the day.

We are making progress and keeping our eye on the prize. Kenya's ICT sector is attracting a lot of positive attention. Please be a part of this train.
As ante
Paul Kukubo.

Sent from my iPad
On 29 Mar 2011, at 21:00, eonchari at lynxbits.com wrote:

 Matunda,

 To site a recent example, we had an invitation from BPeSA and other BPO stakeholders in SA sometime in 2009/10. In the invitation, Kenyan players in the sector (including students) were was to visit South Africa to learn from them how and why they have been so successful. The concerned government agency did not obviously see the value in this and we missed this grand opportunity. There have been many of such lost opportunities and I honestly believe there is too much  rhetoric and little to no action.

 Edwin

 ----- Original Message ----- 
 From: mnyanchama at aganoconsulting.comTo: eonchari at lynxbits.com
 Cc: kictanet at lists.kictanet.or.ke 
 Sent: 3/29/11 1:31 PM 
 Subject: Re: [kictanet] Domestic Outsourcing Studies

  Edwin,

 In the case of Kenya, I think the issues would be broader; it is the reason we are interested in success factors where this has happened. I imagine countries like the Philippines, India, South Africa, Egypt, etc can be good case studies; they coudl offer lessons for Kenya and others.

 Shukrani.

 From: "eonchari at lynxbits.com" 
 To: mnyanchama at aganoconsulting.com
 Cc: kictanet at lists.kictanet.or.ke
 Sent: Tue, March 29, 2011 4:19:40 AM
 Subject: Re: [kictanet] Domestic Outsourcing Studies

 Matunda,

 there is zero documentation on domestic outsourcing for a couple of reasons; i)companies that engage in domestic ICT projects are not active in BPO forums and (ii) the industry body which ought be able to provide such info has been frustrated over the years to a point of total ineffectiveness with little to no information from government agencies that have assumed this role.

 Edwin

 ----- Original Message ----- 
 From: mnyanchama at aganoconsulting.comTo: eonchari at lynxbits.com
 Cc: kictanet at lists.kictanet.or.ke 
 Sent: 3/28/11 1:10 PM 
 Subject: [kictanet] Domestic Outsourcing Studies

  Friends,

 I am looking for studies (especially of success stories) of domestic ICT outsourcing. If anyone has pointers, please share.

 Many thanks.
  ----------------------------------------------------------------------------------------------Matunda Nyanchama, PhD, CISSP; mnyanchama at aganoconsulting.comAgano Consulting Inc.;  www.aganoconsulting.com; Twitter: nmatunda;  Skype: okiambe----------------------------------------------------------------------------------------------
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