[kictanet] Domestic Outsourcing Studies

Wed Mar 30 10:14:03 EAT 2011

Hi Edwin 

Last year Sept/Oct , IBM Corporate Service Corps – a CSR arm of IBM -
carried out in-depth studies on  Digital villages and confirmed  the huge
opportunity to transform and empower the rural communities through BPO/ITES.
One team specifically focusing  on   BPO/ITES laid out a  strategy to
exploit the opportunity . Government  provides the greatest opportunity to
drive  sustainability for the digital villages. The team also identified
corporates in the capital city as well as rural based enterprises to
compliment the government business. Already low lying fruits exist  to be
tapped by digital villages with minimal effort apart from a firm decision
and commitment to tap it 

The other two teams focused on a frameworks to empower the  digital village
entrepreneur and an  overarching  national strategy for digital villages .
The findings present  intervention points for actors and areas of synergy 

cheers 

Muriuki Mureithi 

What could i be losing with all the gaining ? Bob Buford  US Author

From: kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.k
e] On Behalf Of eonchari at lynxbits.com
Sent: 29 March 2011 20:42
To: mureithi at summitstrategies.co.ke
Cc: kictanet at lists.kictanet.or.ke
Subject: Re: [kictanet] Domestic Outsourcing Studies

Matunda,

The main reason why we have very little domestic outsourcing is because of
lack of marketing/sensitization on the advantages of outsourcing. 

Financial firms for example  have sighted information insecurity as the top
reason why they are not outsourcing. Bank A fears that once it has
outsourced some of it's "non-core" but critical processes, their competition
will get access to this information and use it to put them out of business
(which is where industry standards and ethics ought to come in)

The government has to a large extent been focused on large projects that it
tenders out;  where majority of the local firms get locked out. As a preempt
to an upcoming meeting next week with Dr. Ndemo; I will be suggesting
mechanisms of leveraging Digital Villages for government outsourcing.
Government has the ability to stake at least  50% of the domestic
outsourcing market and in turn create employment for tens of thousands for
our youth.

Edwin

----- Original Message ----- 

From: mnyanchama at aganoconsulting.com

To: eonchari at lynxbits.com
Cc: kictanet at lists.kictanet.or.ke 
Sent: 3/29/11 12:58 PM 
Subject: Re: [kictanet] Domestic Outsourcing Studies

Gilda and all on the list,

We are looking for case studies across the world, Kenya included; and of
countries like India, Philippines, Egypt, South Africa and many others (e.g.
in South America)  that have on the outsourcing "map" for a fair amount of
time. South Africa is of key interest to us.

On Onchari's comments, we would be interested to know why (in the case of
Kenya) there is little in domestic outsourcing. What's it that deters
potential outsources (e.g. government, financial institutions, etc.) from
outsourcing?

On an aside, I once mentioned the subject to a group of Bank HR types and
they reacted almost in disbelief that such could happen. I wonder whether
that's one of the impediments?

  _____  

From: "godera at skyweb.co.ke" 
To: Matunda Nyanchama 
Cc: KICTAnet ICT Policy Discussions 
Sent: Tue, March 29, 2011 5:43:02 AM
Subject: Re: [kictanet] Domestic Outsourcing Studies

Matunda,

I would say that given the "age" of the industry, there is probably no study
that has been done per se on domestic outsourcing. However, there are
various
organisations you can talk to and collect some useful information.
For instance, some of the local Call Centres and BPOs are doing local work.
How about talking to them and hearing them out and possibly talking to their
clients too?
Kencall, Horizon,the former Kentech Data (I think they changed name to
Techno
something- sorry,I am not sure of the full name,)not to mention the many who
provide other services such as Payroll etc.
Maybe you could be the first to gather such information into one
document....

All the best

Gilda  
Quoting Matunda Nyanchama <Image removed by
sender.mnyanchama at aganoconsulting.com
<javascript:document.s.To.value='mnyanchama at aganoconsulting.com';document.s.
faction.value='link';document.s.submit()> >:

> Friends,
> 
> I am looking for studies (especially of success stories) of domestic ICT 
> outsourcing. If anyone has pointers, please share.
> 
> Many thanks.
> 
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> 
> Matunda Nyanchama, PhD, CISSP; Image removed by
sender.mnyanchama at aganoconsulting.com
> Agano Consulting Inc.;  Image removed by sender.www.aganoconsulting.com;
Twitter: nmatunda;  Skype: 
> okiambe
>
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> Call: +1-888-587-1150 or Image removed by sender.info at aganoconsulting.com
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