[kictanet] Domestic Outsourcing Studies

[eonchari at lynxbits.com]

Matunda,

The main reason why we have very little domestic outsourcing is because of lack of marketing/sensitization on the advantages of outsourcing. 

Financial firms for example  have sighted information insecurity as the top reason why they are not outsourcing. Bank A fears that once it has outsourced some of it's "non-core" but critical processes, their competition will get access to this information and use it to put them out of business (which is where industry standards and ethics ought to come in)

The government has to a large extent been focused on large projects that it  tenders out;  where majority of the local firms get locked out. As a preempt to an upcoming meeting next week with Dr. Ndemo; I will be suggesting mechanisms of leveraging Digital Villages for government outsourcing. Government has the ability to stake at least  50% of the domestic outsourcing market and in turn create employment for tens of thousands for our youth.

Edwin

  ----- Original Message ----- 
 From: mnyanchama at aganoconsulting.comTo: eonchari at lynxbits.com
 Cc: kictanet at lists.kictanet.or.ke 
 Sent: 3/29/11 12:58 PM 
 Subject: Re: [kictanet] Domestic Outsourcing Studies

   Gilda and all on the list,

We are looking for case studies across the world, Kenya included; and of countries like India, Philippines, Egypt, South Africa and many others (e.g. in South America)  that have on the outsourcing "map" for a fair amount of time. South Africa is of key interest to us.

On Onchari's comments, we would be interested to know why (in the case of Kenya) there is little in domestic outsourcing. What's it that deters potential outsources (e.g. government, financial institutions, etc.) from outsourcing?

On an aside, I once mentioned the subject to a group of Bank HR types and they reacted almost in disbelief that such could happen. I wonder whether that's one of the impediments?
From: "godera at skyweb.co.ke" 
To: Matunda Nyanchama 
Cc: KICTAnet ICT Policy Discussions 
Sent: Tue, March 29, 2011 5:43:02 AM
Subject: Re: [kictanet] Domestic Outsourcing Studies

 
Matunda,

I would say that given the "age" of the industry, there is probably no study
that has been done per se on domestic outsourcing. However, there are various
organisations you can talk to and collect some useful information.
For instance, some of the local Call Centres and BPOs are doing local work.
How about talking to them and hearing them out and possibly talking to their
clients too?
Kencall, Horizon,the former Kentech Data (I think they changed name to Techno
something- sorry,I am not sure of the full name,)not to mention the many who
provide other services such as Payroll etc.
Maybe you could be the first to gather such information into one document....

All the best


Gilda  
Quoting Matunda Nyanchama <mnyanchama at aganoconsulting.com>:

> Friends,
> 
> I am looking for studies (especially of success stories) of domestic ICT 
> outsourcing. If anyone has pointers, please share.
> 
> Many thanks.
> 
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> 
> Matunda Nyanchama, PhD, CISSP; mnyanchama at aganoconsulting.com
> Agano Consulting Inc.;  www.aganoconsulting.com; Twitter: nmatunda;  Skype: 
> okiambe
>
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> 
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