[kictanet] Storm Clouds are brewing

Tue Jun 28 17:50:29 EAT 2011

Robert,

I hardly think SwiftGlobal are the benchmark for this kinds of services. I
would say maybe SwiftGlobal are not ready to provide cloud services. I'm
certain (being the optimistic sort) that other operators have better
organized infrastructure.

Kind regards,

*Muchiri* Nyaggah

Principal Partner

@muchiri

+254 722 506400

Semacraft.com

On Tue, Jun 28, 2011 at 3:41 PM, Lucy Kimani <lkimani at yahoo.com> wrote:

> Robert,
>
> I guess the question to be asked is what kind of redundancy the
> Kenyan "cloud" is being based on, the model out here is four IDCs ( for
> example 2 east coast/ 2 west cost) connected via MPLS and each IDC has its
> own redundancy.  With that kind of redundancy for a client to fail they will
> need to have 8 "points of failure" which is not very likely.  Now for a
> Swift Global to have only one  failover site in the city center in my humble
> opinion totally lacks imagination, and you are right does not comply with
> industry standards.
>
> Just my pesa nane.
>
> LK
> --- On *Tue, 6/28/11, robert yawe <robertyawe at yahoo.co.uk>* wrote:
>
>
> From: robert yawe <robertyawe at yahoo.co.uk>
> Subject: [kictanet] Storm Clouds are brewing
> To: lkimani at yahoo.com
> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Tuesday, June 28, 2011, 7:05 AM
>
>
>   Hi,
>
> The message below was sent out by SwiftGlobal about a failure at their data
> centre which gives a clear sign that we are not ready for public clouds as
> the current ones seem to have turned into storm clouds and are beating down
> hard.
>
>
>
> Dear Customer,
>
> This is to notify you that there will has been a power problem since Monday
> *27/6/2011 late afternoon* at  ILH (Town) which is our redundant site.
> This involved a total shutdown on power  last evening as they replaced a contactor
> which got burnt during the day's power fluctuations. The generator was also
> not working to allow these electrical works to be completed.
>
>
>
> During this exercise there was service interruption to all clients and
> services terminated at this Location i.e (co-located server, webserver).
> This also causing slow internet speeds due to an overload on servers at the
> main site. We continue to experience this interruption as they are still
> working on the power issue.
>
>
>
> We regret the inconvenience this has caused you. Kindly bear with us as
> this crucial exercise is carried out we will keep you updated.
>
>
>
> For any further queries, please feel free to contact our support desk on
> 6921000 or write to support at swiftglobal.co.ke<http://us.mc1206.mail.yahoo.com/mc/compose?to=support@swiftglobal.co.ke>
>
>
>
> The message clearly indicates that swift have no long run power backup and
> are also dependent on a shared backup generator.  A data centre must been
> able to operate for at least 6 hours with no external power.
>
>
> What is also more interesting is that the statement and sequence of
>  events listed by SwiftGlobal are very similar to those of KRA when there
> systems went down a few weeks ago.  Could this mean that apart from me there
> is no one else in the country with the local expertise to design a industry
> standard data centre?
>
>
> Regards Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
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> people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
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