[kictanet] IT posts for full circle

[Francis Hook]

I wish to differ.  yes, IT is largely a cost centre but can deliver cost
savings, increase efficiency, reduce costs and enhance customer
service/retention, foster innovation, etc ALL of which affect the bottom
line positively.  The trend in the last few years is to understand how this
happens and progressive organisations have certain metrics to measure this
impact.

On 8 August 2011 12:05, Thomas Kibui <thomas.kibui at gmail.com> wrote:

> Initially ICT was considered a necessary cost centre within many
> organizations. It was usually placed under  Operations division or sometimes
> under the stingy Finance division to control its cost.
>
> Lets face it ICT on its own cannot run or profit an organization. It is a
> business enabler and unless the ICT division within an organization is able
> to show the management of that organization that it can operate as a profit
> centre  and actually generate tangible profits OR at least reduce the cost
> or making profit within other divisions , .. it will never have say in the
> organization.
>
> Bottom line .. the shareholders want "profits"
>
> Another line of argument that I have heard inside a board room is that ..
> most of what the ICT team refer to as "ICT Technology" are actually "nice to
> have" gizmos e.g. iPADs..    But I have reservation about this argument ..
> simply because those who were saying it were fidgeting with their
> blackberries ...
>
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-- 
Francis Hook
+254 733 504561
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