[kictanet] Number Portability - Baptism of fire

Mon Apr 4 12:53:38 EAT 2011

Francis,

If you wish to port, you are supposed to visit a retail outlet of the
mobile service provider to which you wish to port.   For more
information, see the frequently asked questions on Mobile Number
Portability on the CCK website at
http://www.cck.go.ke/number_portablity/index.html 

As at noon today, 241 porting requests had been made. 

Best regards,

Christopher Wambua

Assistant PR Manager 
Communications Commission of Kenya 
Waiyaki Way Opp. Kianda School 
P.O Box 14448 
Nairobi, 00800
Tel. +254-20-4242-209
Fax: +254-20-4451866

Email: Wambua at cck.go.ke 
Website: http://www.cck.go.ke 

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From: kictanet-bounces+wambua=cck.go.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+wambua=cck.go.ke at lists.kictanet.or.ke] On
Behalf Of Francis Hook
Sent: Monday, April 04, 2011 8:49 AM
To: Wambua, Christopher
Cc: KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Number Portability - Baptism of fire

Hi Robert,

On the issue of adverts/promos, I gather it may amount to an
uncompetitive practice since MNP is really meant as an option to
subscribers that need to vote with their feet - should an operator use
this to cause churn or crank up its numbers, then something is wrong
with the system - they already have the recourse to design and present
unique products - if they covertly use MNP or be seen to use MNP to lure
customers away from their "home" networks, then the system has flopped
before its had a chance to be of any use.   So perhaps there are some
ethical issues and perhaps no one wants to be the first to stoop so low
to use this unfair advantage.

On a lighter note, not sure abt this whole MNP process and where were
are supposed to go to applBy for this - but I gather if we are supposed
to go to our "home" networks outlets, it might be in their interest to
serve us very quickly and keep the queues short to help manage any
damage to their image.

I wonder if CCK will maintain stats on these migrations - it should
since it already does audit network quality - to share feedback on who
decided to port to another NW would help lend credence to such quality
tracking...

On 4 April 2011 08:30, robert yawe <robertyawe at yahoo.co.uk> wrote:

On the 1st of April when number portability became active I expected to
see long lines at various providers customer service centres but
shockingly there where none, at least not in the Nairobi CBD.

We expected that there would be huge full and double page advertisements
in the newspapers and scantily dressed girls and over dressed boys
shoving fliers down our throats, so why hasn't it happened?

Some of the offers made no sense and others might have had a negative
effect, for example, Orange had a half page advertisement on a postpay
offer yet when I called the listed number it went unanswered I then send
an email to the address shown, it is 3 days later and I have had no
response.  The mistake Orange keep making is assuming that they are
competing with the rest, they need to acknowledge that they are the
underdog and behave accordingly.  Safaricom can have a policy not to
sell dual SIM phones but Orange do not have the luxury, they objective
should be cannibalism.

On Sunday I passed by Orange's new customer service centre at the Sarit
Centre and was received with the usual cold reception, after spending a
minutes working round the very small shop I walked over to talk to a
staff member who was seated at a desk "texting" away on a phone
oblivious to her surrounding to ask about the new postpay advert that
was in the paper.  As expected she had absolutely no clue of the advert
or even the offer.  So why is it that organisations have e-mail and
intranets if information from the ivory tower is sent to the branches
and floors below using Postal Mail (postive for PMG)?

That is the problem with Orange and we do not really expect much better
from them, but Safaricom needs to find its footing afresh as their
product offerings and customer service is quickly becoming wanting.
There reaction to the number portability issue seems to have missed the
mark, they are concentrating on attracting new subscribers instead of
trying to retain the existing ones.

An associate of mine saw the N8 on offer and dragged me along as he
applied for the new service, he is an existing postpay customer but
because the offer is not available to existing postpay customers he had
to cancel his existing contract to take up a new one so as to enjoy the
phone offer.  I hope the exception report will be tabled at their Monday
management meeting so that they can rethink the strategy.

I was tempted to do the same but realised it was actually easier to just
apply afresh which will resulting in Safaricom making the mistake of
thinking that the offer had brought in a new subscriber yet it the the
existing ones who are taking additional lines.  Safcom will realise this
when my bill next month for my main line drops by 90% and the difference
in usage moves to the new number.

Well as is confirmed yet again, Kenyans are peculiar.

Regards

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

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-- 
Francis Hook
+254 733 504561

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