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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Francis,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If you wish to port, you are supposed to visit a retail outlet
of the mobile service provider to which you wish to port. For more
information, see the frequently asked questions on Mobile Number Portability on
the CCK website at <a href="http://www.cck.go.ke/number_portablity/index.html">http://www.cck.go.ke/number_portablity/index.html</a>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>As at noon today, 241 porting requests had been made. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Best regards,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Christopher Wambua</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Assistant PR Manager </span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><br>
</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Communications Commission of Kenya</span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> <br>
</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Waiyaki Way Opp. Kianda School</span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> <br>
</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>P.O Box 14448 </span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><br>
</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Nairobi,</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>00800</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><br>
</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tel. +254-20-4242-209</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><br>
</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Fax: +254-20-4451866</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Email: <a href="mailto:Wambua@cck.go.ke">Wambua@cck.go.ke</a></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> <br>
</span><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Website: <a href="http://www.cck.go.ke">http://www.cck.go.ke</a></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><i><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#0070C0'>Disclaimer:</span></i><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#0070C0'> </span><span
style='color:#0070C0'><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#0070C0'>This
email and any files transmitted with it are confidential and intended solely
for the use by the individual(s) or entity to whom it is addressed to. If you
are not the intended recipient you are notified that disclosing, copying,
distributing or taking any action in reliance on the contents of this
information is strictly prohibited. Additionally, if you have received this
email in error please notify the sender immediately by a reply e-mail.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+wambua=cck.go.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+wambua=cck.go.ke@lists.kictanet.or.ke] <b>On Behalf Of
</b>Francis Hook<br>
<b>Sent:</b> Monday, April 04, 2011 8:49 AM<br>
<b>To:</b> Wambua, Christopher<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> Re: [kictanet] Number Portability - Baptism of fire<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Hi Robert,<o:p></o:p></p>
<div>
<p class=MsoNormal>On the issue of adverts/promos, I gather it may amount to an
uncompetitive practice since MNP is really meant as an option to subscribers
that need to vote with their feet - should an operator use this to cause churn
or crank up its numbers, then something is wrong with the system - they already
have the recourse to design and present unique products - if they covertly use
MNP or be seen to use MNP to lure customers away from their "home"
networks, then the system has flopped before its had a chance to be of any use.
So perhaps there are some ethical issues and perhaps no one wants to be
the first to stoop so low to use this unfair advantage.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>On a lighter note, not sure abt this whole MNP process and
where were are supposed to go to appl<span style='color:#1F497D'>B</span>y for
this - but I gather if we are supposed to go to our "home" networks
outlets, it might be in their interest to serve us very quickly and keep the
queues short to help manage any damage to their image.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>I wonder if CCK will maintain stats on these migrations - it
should since it already does audit network quality - to share feedback on who
decided to port to another NW would help lend credence to such quality
tracking...<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>On 4 April 2011 08:30, robert yawe <<a
href="mailto:robertyawe@yahoo.co.uk">robertyawe@yahoo.co.uk</a>> wrote:<o:p></o:p></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:black'>On the 1st of April when number
portability became active I expected to see long lines at various providers
customer service centres but shockingly there where none, at least not in the
Nairobi CBD.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>We expected that there would be huge
full and double page advertisements in the newspapers and scantily dressed
girls and over dressed boys shoving fliers down our throats, so why hasn't it
happened?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>Some of the offers made no sense
and others might have had a negative effect, for example, Orange had a half
page advertisement on a postpay offer yet when I called the listed number it
went unanswered I then send an email to the address shown, it is 3 days later
and I have had no response. The mistake Orange keep making is assuming that
they are competing with the rest, they need to acknowledge that they are the
underdog and behave accordingly. Safaricom can have a policy not to sell
dual SIM phones but Orange do not have the luxury, they objective should be
cannibalism.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>On Sunday I passed by Orange's new
customer service centre at the Sarit Centre and was received with the usual
cold reception, after spending a minutes working round the very small shop I
walked over to talk to a staff member who was seated at a desk
"texting" away on a phone oblivious to her surrounding to ask about
the new postpay advert that was in the paper. As expected she had
absolutely no clue of the advert or even the offer. So why is it that
organisations have e-mail and intranets if information from the ivory tower is
sent to the branches and floors below using Postal Mail (postive for PMG)?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>That is the problem with Orange
and we do not really expect much better from them, but Safaricom needs to find
its footing afresh as their product offerings and customer service is quickly
becoming wanting. There reaction to the number portability issue seems to
have missed the mark, they are concentrating on attracting new subscribers
instead of trying to retain the existing ones.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>An associate of mine saw the N8 on
offer and dragged me along as he applied for the new service, he is an existing
postpay customer but because the offer is not available to existing postpay
customers he had to cancel his existing contract to take up a new one so as to
enjoy the phone offer. I hope the exception report will be tabled at
their Monday management meeting so that they can rethink the strategy.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Times","serif"'>I was tempted to
do the same but realised it was actually easier to just apply afresh which will
resulting in Safaricom making the mistake of thinking that the offer had
brought in a new subscriber yet it the the existing ones who are
taking additional lines. Safcom will realise this when my bill next month
for my main line drops by 90% and the difference in usage moves to the new
number.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Times","serif"'>Well as is
confirmed yet again, Kenyans are peculiar.</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Times","serif"'>Regards<br>
</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Times","serif"'>Robert
Yawe</span><br>
<span style='font-family:"Times","serif"'>KAY System Technologies Ltd</span><br>
<span style='font-family:"Times","serif"'>Phoenix House, 6th Floor</span><br>
<span style='font-family:"Times","serif"'>P O Box 55806 Nairobi, 00200</span><br>
<span style='font-family:"Times","serif"'>Kenya</span><o:p></o:p></p>
<div>
<p class=MsoNormal><span style='color:black'>Tel: +254722511225, +254202010696<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'><o:p> </o:p></span></p>
</div>
</div>
</div>
</div>
<p class=MsoNormal><br>
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</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
<br clear=all>
<br>
-- <br>
Francis Hook<br>
+254 733 504561<br>
<br>
<o:p></o:p></p>
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