[kictanet] Number Portability - Baptism of fire

Mon Apr 4 12:21:35 EAT 2011

You have to go to your intended network. CCK has this helpful web page up
that explains how the process should work:
http://www.cck.go.ke/number_portablity/index.html

On 4 April 2011 08:49, Francis Hook <francis.hook at gmail.com> wrote:

> Hi Robert,
> On the issue of adverts/promos, I gather it may amount to an uncompetitive
> practice since MNP is really meant as an option to subscribers that need to
> vote with their feet - should an operator use this to cause churn or crank
> up its numbers, then something is wrong with the system - they already have
> the recourse to design and present unique products - if they covertly use
> MNP or be seen to use MNP to lure customers away from their "home" networks,
> then the system has flopped before its had a chance to be of any use.   So
> perhaps there are some ethical issues and perhaps no one wants to be the
> first to stoop so low to use this unfair advantage.
>
> On a lighter note, not sure abt this whole MNP process and where were are
> supposed to go to apply for this - but I gather if we are supposed to go to
> our "home" networks outlets, it might be in their interest to serve us very
> quickly and keep the queues short to help manage any damage to their image.
>
> I wonder if CCK will maintain stats on these migrations - it should since
> it already does audit network quality - to share feedback on who decided to
> port to another NW would help lend credence to such quality tracking...
>
>
>
> On 4 April 2011 08:30, robert yawe <robertyawe at yahoo.co.uk> wrote:
>
>>  On the 1st of April when number portability became active I expected to
>> see long lines at various providers customer service centres but shockingly
>> there where none, at least not in the Nairobi CBD.
>>
>> We expected that there would be huge full and double page advertisements
>> in the newspapers and scantily dressed girls and over dressed boys shoving
>> fliers down our throats, so why hasn't it happened?
>>
>> Some of the offers made no sense and others might have had a negative
>> effect, for example, Orange had a half page advertisement on a postpay offer
>> yet when I called the listed number it went unanswered I then send an email
>> to the address shown, it is 3 days later and I have had no response.  The
>> mistake Orange keep making is assuming that they are competing with the
>> rest, they need to acknowledge that they are the underdog and behave
>> accordingly.  Safaricom can have a policy not to sell dual SIM phones but
>> Orange do not have the luxury, they objective should be cannibalism.
>>
>> On Sunday I passed by Orange's new customer service centre at the Sarit
>> Centre and was received with the usual cold reception, after spending a
>> minutes working round the very small shop I walked over to talk to a staff
>> member who was seated at a desk "texting" away on a phone oblivious to her
>> surrounding to ask about the new postpay advert that was in the paper.  As
>> expected she had absolutely no clue of the advert or even the offer.  So why
>> is it that organisations have e-mail and intranets if information from the
>> ivory tower is sent to the branches and floors below using Postal Mail
>> (postive for PMG)?
>>
>> That is the problem with Orange and we do not really expect much better
>> from them, but Safaricom needs to find its footing afresh as their product
>> offerings and customer service is quickly becoming wanting.  There reaction
>> to the number portability issue seems to have missed the mark, they are
>> concentrating on attracting new subscribers instead of trying to retain the
>> existing ones.
>>
>> An associate of mine saw the N8 on offer and dragged me along as he
>> applied for the new service, he is an existing postpay customer but because
>> the offer is not available to existing postpay customers he had to cancel
>> his existing contract to take up a new one so as to enjoy the phone offer.
>>  I hope the exception report will be tabled at their Monday management
>> meeting so that they can rethink the strategy.
>>
>> I was tempted to do the same but realised it was actually easier to just
>> apply afresh which will resulting in Safaricom making the mistake of
>> thinking that the offer had brought in a new subscriber yet it the the
>> existing ones who are taking additional lines.  Safcom will realise this
>> when my bill next month for my main line drops by 90% and the difference in
>> usage moves to the new number.
>>
>> Well as is confirmed yet again, Kenyans are peculiar.
>>
>> Regards
>>
>> Robert Yawe
>> KAY System Technologies Ltd
>> Phoenix House, 6th Floor
>> P O Box 55806 Nairobi, 00200
>> Kenya
>>
>> Tel: +254722511225, +254202010696
>>
>>
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>
>
>
> --
> Francis Hook
> +254 733 504561
>
>
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform for
> people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

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