[kictanet] The Safaricom money machine

[Barrack Otieno]

Michael,

That is good news, we hope it happens soon, thank you for listening, and for
the efficiency in responding to our complaints.

Kind Regards

On Wed, Sep 15, 2010 at 2:58 PM, Michael Joseph <MJoseph at safaricom.co.ke>wrote:

> Phone book look up will be available imminently. We are waiting for the new
> SIM cards. I formal announcement will be made shortly
>
> Kind Regards
>
> Michael
> Sent from my iPhone
>
> On 15 Sep 2010, at 12:25, "robert yawe" <robertyawe at yahoo.co.uk> wrote:
>
> Hi,
>
> I believe since Safaricom is making money from all this wrong entries they
> have no incentive to implement the phonebook access capability on the MPesa
> menu which MJ promised to have available last year.
>
> Can you imagine the nightmare if you send money to Nairobi City Councils
> pay bill number instead of Kenya Powers?  It would most likely take months
> to get a reversal, the phonebook lookup for MPesa and all other money
> transfer services must be made compulsory.
>
> As we move into a cashless society such features need to be put in place
> including confirmation before transaction is effected.
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
> ------------------------------
> *From:* Okech <okechjr at yahoo.com>
> *To:* <robertyawe at yahoo.co.uk>robertyawe at yahoo.co.uk
> *Cc:* KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> *Sent:* Wed, 15 September, 2010 11:45:15
> *Subject:* Re: [kictanet] The Safaricom money machine
>
> Hi all,
> Good question Barrack and Bob. My catch on this is that when reimbursing
> money sent to wron destination the telcos have already done a transaction
> which is chargeable. To mitigate wrong entries, the telcos require one to be
> careful on making the entries for the numbers and that is why when using
> these services (e.g MPESA, ZAP) one manually type the intended recipient's
> mobile phone  number.  I'm glad they do not charge for reimbursing.
>
> Regards,
> Okech JM
> My blog <http://james-okech.blogspot.com>
>
> --- On *Wed, 9/15/10, Barrack Otieno <otieno.barrack at gmail.com>* wrote:
>
>
> From: Barrack Otieno <otieno.barrack at gmail.com>
> Subject: Re: [kictanet] The Safaricom money machine
> To: <okechjr at yahoo.com>okechjr at yahoo.com
> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Wednesday, September 15, 2010, 1:12 AM
>
> Bob,
>
> You are meticulous, that is a good question to be answered by the telcos
> and  regulator, sometimes i also wonder when you send an sms it doesn't get
> to the  recipient yet the money is deducted, what is your recourse? Im sure
> millions of shillings disappear from consumers pockets this way :-).
>
> Best Regards
>
> On Wed, Sep 15, 2010 at 10:41 AM, robert yawe <robertyawe at yahoo.co.uk>wrote:
>
> Hi,he
>
> I have noted that when you send money from mpesa to the wrong number and
> you request for the transaction to be reversed you do not recover the
> transaction costs.
>
> When a line with credit is deactivated what happens to the credit?  With
> the banks a new policy requires that funds from inactive accounts need to be
> remitted to Central Bank.
>
>
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
>
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>
> --
> Barrack O. Otieno
> +41767892272
> Skype: barrack.otieno
>
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-- 
Barrack O. Otieno
+41767892272
Skype: barrack.otieno
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