[kictanet] The Safaricom money machine

Barrack Otieno otieno.barrack at gmail.com
Wed Sep 15 15:20:12 EAT 2010


Michael,

That is good news, we hope it happens soon, thank you for listening, and for
the efficiency in responding to our complaints.

Kind Regards

On Wed, Sep 15, 2010 at 2:58 PM, Michael Joseph <MJoseph at safaricom.co.ke>wrote:

> Phone book look up will be available imminently. We are waiting for the new
> SIM cards. I formal announcement will be made shortly
>
> Kind Regards
>
> Michael
> Sent from my iPhone
>
> On 15 Sep 2010, at 12:25, "robert yawe" <robertyawe at yahoo.co.uk> wrote:
>
> Hi,
>
> I believe since Safaricom is making money from all this wrong entries they
> have no incentive to implement the phonebook access capability on the MPesa
> menu which MJ promised to have available last year.
>
> Can you imagine the nightmare if you send money to Nairobi City Councils
> pay bill number instead of Kenya Powers?  It would most likely take months
> to get a reversal, the phonebook lookup for MPesa and all other money
> transfer services must be made compulsory.
>
> As we move into a cashless society such features need to be put in place
> including confirmation before transaction is effected.
>
> Regards
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
> ------------------------------
> *From:* Okech <okechjr at yahoo.com>
> *To:* <robertyawe at yahoo.co.uk>robertyawe at yahoo.co.uk
> *Cc:* KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
> *Sent:* Wed, 15 September, 2010 11:45:15
> *Subject:* Re: [kictanet] The Safaricom money machine
>
> Hi all,
> Good question Barrack and Bob. My catch on this is that when reimbursing
> money sent to wron destination the telcos have already done a transaction
> which is chargeable. To mitigate wrong entries, the telcos require one to be
> careful on making the entries for the numbers and that is why when using
> these services (e.g MPESA, ZAP) one manually type the intended recipient's
> mobile phone  number.  I'm glad they do not charge for reimbursing.
>
> Regards,
> Okech JM
> My blog <http://james-okech.blogspot.com>
>
> --- On *Wed, 9/15/10, Barrack Otieno <otieno.barrack at gmail.com>* wrote:
>
>
> From: Barrack Otieno <otieno.barrack at gmail.com>
> Subject: Re: [kictanet] The Safaricom money machine
> To: <okechjr at yahoo.com>okechjr at yahoo.com
> Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
> Date: Wednesday, September 15, 2010, 1:12 AM
>
> Bob,
>
> You are meticulous, that is a good question to be answered by the telcos
> and  regulator, sometimes i also wonder when you send an sms it doesn't get
> to the  recipient yet the money is deducted, what is your recourse? Im sure
> millions of shillings disappear from consumers pockets this way :-).
>
> Best Regards
>
> On Wed, Sep 15, 2010 at 10:41 AM, robert yawe <robertyawe at yahoo.co.uk>wrote:
>
> Hi,he
>
> I have noted that when you send money from mpesa to the wrong number and
> you request for the transaction to be reversed you do not recover the
> transaction costs.
>
> When a line with credit is deactivated what happens to the credit?  With
> the banks a new policy requires that funds from inactive accounts need to be
> remitted to Central Bank.
>
>
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
>
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>
> --
> Barrack O. Otieno
> +41767892272
> Skype: barrack.otieno
>
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-- 
Barrack O. Otieno
+41767892272
Skype: barrack.otieno
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