Michael, <br><br>That is good news, we hope it happens soon, thank you for listening, and for the efficiency in responding to our complaints.<br><br>Kind Regards<br><br><div class="gmail_quote">On Wed, Sep 15, 2010 at 2:58 PM, Michael Joseph <span dir="ltr"><<a href="mailto:MJoseph@safaricom.co.ke">MJoseph@safaricom.co.ke</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;"><div bgcolor="#FFFFFF"><div>Phone book look up will be available imminently. We are waiting for the new SIM cards. I formal announcement will be made shortly<br>
<br>Kind Regards<div><br></div><div>Michael</div><div>Sent from my iPhone</div></div><div><div></div><div class="h5"><div><br>On 15 Sep 2010, at 12:25, "robert yawe" <<a href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a>> wrote:<br>
<br></div><div></div><blockquote type="cite"><div><div style="font-family: 'times new roman','new york',times,serif; font-size: 12pt;"><div></div><div>Hi,</div><div><br></div><div>I believe since Safaricom is making money from all this wrong entries they have no incentive to implement the phonebook access capability on the MPesa menu which MJ promised to have available last year.</div>
<div><br></div><div>Can you imagine the nightmare if you send money to Nairobi City Councils pay bill number instead of Kenya Powers? It would most likely take months to get a reversal, the phonebook lookup for MPesa and all other money transfer services must be made compulsory.</div>
<div><br></div><div>As we move into a cashless society such features need to be put in place including confirmation before transaction is effected.</div><div><br></div><div>Regards<br> </div>Robert Yawe<br>KAY System Technologies
Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225, +254202010696<div><br></div><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">
<font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Okech <<a href="mailto:okechjr@yahoo.com" target="_blank">okechjr@yahoo.com</a>><br><b><span style="font-weight: bold;">To:</span></b> <a href="mailto:robertyawe@yahoo.co.uk" target="_blank"></a><a href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a><br>
<b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br><b><span style="font-weight: bold;">Sent:</span></b> Wed, 15 September, 2010 11:45:15<br>
<b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] The Safaricom money machine<br></font><br><table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="font: inherit;" valign="top">Hi all,<br>
Good question Barrack and
Bob. My catch on this is that when reimbursing money sent to wron destination the telcos have already done a transaction which is chargeable. To mitigate wrong entries, the telcos require one to be careful on making the entries for the numbers and that is why when using these services (e.g MPESA, ZAP) one manually type the intended recipient's mobile phone number. I'm glad they do not charge for reimbursing.<br>
<br><div style="font-family: verdana;"><font size="4"><span style="color: rgb(64, 64, 255);">Regards,</span> </font></div> <div style="font-family: verdana;"><font size="4"><span style="color: rgb(64, 64, 255);">Okech JM</span></font></div>
<font size="4"><a rel="nofollow" style="font-family: verdana;" href="http://james-okech.blogspot.com" target="_blank"><span style="color: rgb(64, 64, 255);">My
blog</span></a></font><br><br>--- On <b>Wed, 9/15/10, Barrack Otieno <i><<a href="mailto:otieno.barrack@gmail.com" target="_blank">otieno.barrack@gmail.com</a>></i></b> wrote:<br><blockquote style="border-left: 2px solid rgb(16, 16, 255); margin-left: 5px; padding-left: 5px;">
<br>From: Barrack Otieno <<a href="mailto:otieno.barrack@gmail.com" target="_blank">otieno.barrack@gmail.com</a>><br>Subject: Re: [kictanet] The Safaricom money machine<br>To: <a href="mailto:okechjr@yahoo.com" target="_blank"></a><a href="mailto:okechjr@yahoo.com" target="_blank">okechjr@yahoo.com</a><br>
Cc: "KICTAnet ICT Policy Discussions" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>><br>Date: Wednesday, September 15, 2010, 1:12 AM<br><br><div>Bob,<br>
<br>You are meticulous, that is a good question to be answered by the telcos and regulator, sometimes i also wonder when you send an sms it doesn't get to the recipient yet the money is deducted, what is your recourse? Im sure millions of shillings disappear from consumers pockets this way :-).<br>
<br>Best Regards<br><br><div>On Wed, Sep 15, 2010 at 10:41 AM, robert yawe <span dir="ltr"><<a rel="nofollow"></a><a href="mailto:robertyawe@yahoo.co.uk" target="_blank">robertyawe@yahoo.co.uk</a>></span> wrote:<br>
<blockquote style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div><div style="font-size: 12pt;"><div></div><div>Hi,he <br></div><div><br></div><div>I have noted that when you send money from mpesa to the wrong number and you request for the transaction to be reversed you do not recover the transaction costs.</div>
<div><br></div><div>When a line with credit is deactivated what happens to the credit? With the banks a new policy requires that funds from inactive accounts need to be remitted to Central Bank.</div><div><br></div><div>
<br> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225, +254202010696<div><br></div></div><div></div>
</div><br>
</div><br>_______________________________________________<br>
kictanet mailing list<br>
<a rel="nofollow"></a><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
<a rel="nofollow" href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank"></a><a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
<br>
This message was sent to: <a rel="nofollow"></a><a href="mailto:otieno.barrack@gmail.com" target="_blank">otieno.barrack@gmail.com</a><br>
Unsubscribe or change your options at <a rel="nofollow" href="http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com" target="_blank"></a><a href="http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com" target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com</a><br>
<br></blockquote></div><br><br clear="all"><br>-- <br>Barrack O. Otieno<br>+41767892272<br>Skype: barrack.otieno<br>
</div><br>-----Inline Attachment Follows-----<br><br><div>_______________________________________________<br>kictanet mailing list<br><a rel="nofollow"></a><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
<a rel="nofollow" href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank"></a><a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
<br>This message was sent to: <a rel="nofollow"></a><a href="mailto:okechjr@yahoo.com" target="_blank">okechjr@yahoo.com</a><br>Unsubscribe or change your options at <a rel="nofollow" href="http://lists.kictanet.or.ke/mailman/options/kictanet/okechjr%40yahoo.com" target="_blank"></a><a href="http://lists.kictanet.or.ke/mailman/options/kictanet/okechjr%40yahoo.com" target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/okechjr%40yahoo.com</a><br>
</div></blockquote></td></tr></tbody></table><br>
</div></div></div><div></div>
</div><br>
</div></blockquote></div></div><blockquote type="cite"><div><div><div></div><div class="h5"><span>_______________________________________________</span><br><span>kictanet mailing list</span><br><span><a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a></span><br>
<span><a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a></span><br><span></span><br></div></div><span>This message was sent to: <a href="mailto:mjoseph@safaricom.co.ke" target="_blank"></a><a href="mailto:mjoseph@safaricom.co.ke" target="_blank">mjoseph@safaricom.co.ke</a></span><br>
<span>Unsubscribe or change your options at <a href="http://lists.kictanet.or.ke/mailman/options/kictanet/mjoseph%40safaricom.co.ke" target="_blank"></a><a href="http://lists.kictanet.or.ke/mailman/options/kictanet/mjoseph%40safaricom.co.ke" target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/mjoseph%40safaricom.co.ke</a></span><br>
</div></blockquote>
<div><b>Note:</b></div>
<div><span style="font-weight: bold; font-size: 11pt; color: green; font-family: 'Century Gothic';" lang="EN-GB">All
emails sent from Safaricom Limited are subject to Safaricom’s Email Terms &
Conditions. Please click <a href="http://www.safaricom.co.ke/Emailtermsandconditions" target="_blank"><span style="color: green;"><font color="#400080">here</font></span></a> to read the
policy. </span>
<hr>
</div>
<img src=""> <i>
</i>
<div></div>
</div><br>_______________________________________________<br>
kictanet mailing list<br>
<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a><br>
<a href="http://lists.kictanet.or.ke/mailman/listinfo/kictanet" target="_blank">http://lists.kictanet.or.ke/mailman/listinfo/kictanet</a><br>
<br>
This message was sent to: <a href="mailto:otieno.barrack@gmail.com">otieno.barrack@gmail.com</a><br>
Unsubscribe or change your options at <a href="http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com" target="_blank">http://lists.kictanet.or.ke/mailman/options/kictanet/otieno.barrack%40gmail.com</a><br>
<br></blockquote></div><br><br clear="all"><br>-- <br>Barrack O. Otieno<br>+41767892272<br>Skype: barrack.otieno<br>