[kictanet] Out sourcing; where does Kenya stand

[Edwin Onchari]

Hi Yawe,

 

Even before the crisis, Kenya had barely made any mark as a Tier 3 destination. There has never been marketing of Kenya as a destination (a task that can only be undertaken by a government) for off/near-shore business and there has been little effort made to sensitize local businesses/governments to outsource.

 

It is interesting that with the significant mention of BPO in vision 2030 strategy, not a cent was allocated has ever been allocated for the sector. There is at least 3 different government agencies (that I am aware of) that have in their TORs some element/version of BPO, but interestingly, they all pull in different directions, have half baked strategies in place, and have not made tangible contributions to the growth of the industry.

 

So, throw in the good old politicking and inefficiencies in GOK, a growing competition (Philippines, Malaysia, Mexico)…Kenya is at the bottom of the pile when it comes to this game! Sadly

 

Edwin

From: kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke [mailto:kictanet-bounces+eonchari=lynxbits.com at lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Friday, October 01, 2010 9:36 PM
To: Edwin
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Out sourcing; where does Kenya stand

 

Hi,

 

The BPO  environment is changing as a result of the financial crisis and the new found American menial work ethic so where do we stand as a destination of choice when even Obama made it clear that no more off-shoring  until the unemployment levels reduce substantially.

 

http://www.silicon.com/management/cio-insights/2010/09/30/offshoring-why-indias-outsourcers-are-setting-up-shop-in-the-west-39746413/?s_cid=110

So after reading this I am sure you will agree with me that the 2030 targets are not looking as rosy, our model should look at us being the preferred destination for BPO for African countries, we are already seeing it with the central depository system providing custodial services for Rwanda and the NSE working towards making the ATS available to other East African Countries.

 

Regards

 

Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya

Tel: +254722511225, +254202010696

 

 

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