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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Yawe,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Even before the crisis, Kenya had barely made any mark as a Tier
3 destination. There has never been marketing of Kenya as a destination (a task
that can only be undertaken by a government) for off/near-shore business and
there has been little effort made to sensitize local businesses/governments to
outsource.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It is interesting that with the significant mention of BPO in
vision 2030 strategy, not a cent was allocated has ever been allocated for the
sector. There is at least 3 different government agencies (that I am aware of) that
have in their TORs some element/version of BPO, but interestingly, they all
pull in different directions, have half baked strategies in place, and have not
made tangible contributions to the growth of the industry.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>So, throw in the good old politicking and inefficiencies in GOK,
a growing competition (Philippines, Malaysia, Mexico)…Kenya is at the bottom of
the pile when it comes to this game! Sadly<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Edwin<o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+eonchari=lynxbits.com@lists.kictanet.or.ke] <b>On
Behalf Of </b>robert yawe<br>
<b>Sent:</b> Friday, October 01, 2010 9:36 PM<br>
<b>To:</b> Edwin<br>
<b>Cc:</b> KICTAnet ICT Policy Discussions<br>
<b>Subject:</b> [kictanet] Out sourcing; where does Kenya stand<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Hi,<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>The BPO environment is changing as a result of the
financial crisis and the new found American menial work ethic so where do
we stand as a destination of choice when even Obama made it clear that no more
off-shoring until the unemployment levels reduce substantially.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><a
href="http://www.silicon.com/management/cio-insights/2010/09/30/offshoring-why-indias-outsourcers-are-setting-up-shop-in-the-west-39746413/?s_cid=110">http://www.silicon.com/management/cio-insights/2010/09/30/offshoring-why-indias-outsourcers-are-setting-up-shop-in-the-west-39746413/?s_cid=110</a><o:p></o:p></p>
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<p class=MsoNormal>So after reading this I am sure you will agree with me that
the 2030 targets are not looking as rosy, our model should look at us being the
preferred destination for BPO for African countries, we are already seeing it
with the central depository system providing custodial services for Rwanda and
the NSE working towards making the ATS available to other East African
Countries.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Regards<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Robert Yawe<br>
KAY System Technologies Ltd<br>
Phoenix House, 6th Floor<br>
P O Box 55806 Nairobi, 00200<br>
Kenya<o:p></o:p></p>
<div>
<p class=MsoNormal>Tel: +254722511225, +254202010696<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>No virus
found in this incoming message.<br>
Checked by AVG - www.avg.com<br>
Version: 8.5.445 / Virus Database: 271.1.1/3170 - Release Date: 10/01/10
06:34:00</span><o:p></o:p></p>
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