[kictanet] Safaricom Challenges on M-Pesa after Upgrade

S.Murigi Muraya murigi.muraya at gmail.com
Mon Dec 20 16:37:57 EAT 2010


Some time ago, software developer I consult wrote a Windows service that reads & records what is transacted via safaricom sim card. Pity he did not continue to develop the software.

SMM

-----Original Message-----
From: muriuki mureithi <mureithi at summitstrategies.co.ke>
Sent: Monday, 20 December 2010 15:46
To: murigi.muraya at gmail.com
Cc: kictanet at lists.kictanet.or.ke
Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade

Thanks Betty 
When I pay for a service using mpesa , I would like to get  something that shows payment – our accountants need a paper print out 
It is not possible to be it from mpesa system 
 
 
cheers 
 
Muriuki Mureithi 
 
What can u do to promote world peace? Go home and love your  family. -Mother Teresa
 
From: Betty Mwangi [mailto:bmwangi1 at Safaricom.co.ke] 
 Sent: 20 December 2010 13:39
 To: mureithi at summitstrategies.co.ke
 Cc: kictanet at lists.kictanet.or.ke
 Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
 
Please qualify what you mean by transaction print outs?
 
 Thanks and rgds 
 
 BlackBerry® powered by Safaricom
From: muriuki mureithi 
 To: Betty Mwangi 
 Cc: kictanet at lists.kictanet.or.ke 
 Sent: Mon Dec 20 11:08:41 2010
 Subject: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade 
Betty 
Can you give us a sense of when print-out of transactions can be possible  -  lack of printouts reduce the  aura of mpesa to informality  yet  the direction you are heading is increasingly formal transactions.
 we need a trail 
 
 
cheers 
 
Muriuki Mureithi 
 
What can u do to promote world peace? Go home and love your  family. -Mother Teresa
 
From: kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke] On Behalf Of Betty Mwangi
 Sent: 19 December 2010 17:25
 To: mureithi at summitstrategies.co.ke
 Cc: kictanet at lists.kictanet.or.ke
 Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
 
Preston
 
 Thanks for your mail. There was a technical fault on Tuesday and Wednesday last week that resulted in delays with SMS confirmations and in some cases no confirmation at all. However, there was a process initiated to ensure completion of all such cases and customers and agents were advised of the completion so that transactions could be processed successfully. The fault is now resolved.
 
 We apologise for the inconvenience and assure customers that their funds are safe. Indeed we are under close oversight by CBK which we welcome. 
 
 Please do not hesitate to contact me if you experience any further problems.
 
 As safaricom we are committed to ensuring that we meet and respond to customer needs - indeed the platform upgrade that we performed was of huge magnitude and you shall see the benefits as we continue to respond to more of your feedback.
 
 Today you will see that we have increased the bands so that you can now send up to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to 100000ksh in your MPESA e value account - doubled from previous. We have also enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to come.
 
 Thank you for your feedback and thank you for staying with the better option.
 
 Best rgds
 
 Betty Mwangi-Thuo
 Chief Officer - New Products
 Safaricom ltd 
 
 BlackBerry® powered by Safaricom
From: kictanet-bounces+bmwangi1=safaricom.co.ke at lists.kictanet.or.ke 
 To: Betty Mwangi 
 Cc: KICTAnet ICT Policy Discussions 
 Sent: Sat Dec 18 09:38:26 2010
 Subject: [kictanet] Safaricom Challenges on M-Pesa after Upgrade 
The current challenges consumers are going thru on the M-Pesa after upgrade seem not to have been shared with the consumers.

 Can the CEO of Safaricom explain what is going on. There are delays on money sent. I sent money and only received the message after six hours. The recepient never received any message.

 There are cases where the recipient does not receive a message although the money is there they cannot withdraw.

 Can Safaricom explain how many cases of this nature have been experienced and what are the security implications?
Preston Odera 
Executive Director
 K-Ninety East Africa Limited 
Tel +254 20 3544352 
 
 
Note:
All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here to read the policy. 
  
Note:
All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here to read the policy. 
  
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20101220/427bc371/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: ~WRD000.jpg
Type: application/octet-stream
Size: 823 bytes
Desc: not available
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20101220/427bc371/attachment.obj>


More information about the KICTANet mailing list