[kictanet] Safaricom Challenges on M-Pesa after Upgrade

Sun Dec 26 13:41:21 EAT 2010

Let me ask you SMM, should it not be up to the receiving entity to  
issue payment receipt/printout (somehow) rather than Safaricom?
When you pay for stuff with your visa card, you don't get a printout  
from visa, do you?
Unless I didn't get your meaning...

Warm regards
Francis Okinyo | Chief Operations   Officer | Icon Telesec Services Ltd

On Dec 20, 2010, at 4:37 PM, S.Murigi Muraya <murigi.muraya at gmail.com>  
wrote:

> Some time ago, software developer I consult wrote a Windows service  
> that reads & records what is transacted via safaricom sim card. Pity  
> he did not continue to develop the software.
>
> SMM
>
> From: muriuki mureithi <mureithi at summitstrategies.co.ke>
> Sent: Monday, 20 December 2010 15:46
> To: murigi.muraya at gmail.com
> Cc: kictanet at lists.kictanet.or.ke
> Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
>
> Thanks Betty
>
> When I pay for a service using mpesa , I would like to get   
> something that shows payment – our accountants need a paper print o 
> ut
>
> It is not possible to be it from mpesa system
>
>
>
>
>
> cheers
>
>
>
> Muriuki Mureithi
>
>
>
> What can u do to promote world peace? Go home and love your  family.  
> -Mother Teresa
>
>
>
> From: Betty Mwangi [mailto:bmwangi1 at Safaricom.co.ke]
> Sent: 20 December 2010 13:39
> To: mureithi at summitstrategies.co.ke
> Cc: kictanet at lists.kictanet.or.ke
> Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
>
>
>
> Please qualify what you mean by transaction print outs?
>
> Thanks and rgds
>
> BlackBerry® powered by Safaricom
>
> From: muriuki mureithi
> To: Betty Mwangi
> Cc: kictanet at lists.kictanet.or.ke
> Sent: Mon Dec 20 11:08:41 2010
> Subject: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
>
> Betty
>
> Can you give us a sense of when print-out of transactions can be  
> possible  -  lack of printouts reduce the  aura of mpesa to  
> informality  yet  the direction you are heading is increasingly  
> formal transactions.
>
>  we need a trail
>
>
>
>
>
> cheers
>
>
>
> Muriuki Mureithi
>
>
>
> What can u do to promote world peace? Go home and love your  family.  
> -Mother Teresa
>
>
>
> From: kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke 
>  [mailto:kictanet-bounces 
> +mureithi=summitstrategies.co.ke at lists.kictanet.or.ke] On Behalf Of  
> Betty Mwangi
> Sent: 19 December 2010 17:25
> To: mureithi at summitstrategies.co.ke
> Cc: kictanet at lists.kictanet.or.ke
> Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
>
>
>
> Preston
>
> Thanks for your mail. There was a technical fault on Tuesday and  
> Wednesday last week that resulted in delays with SMS confirmations  
> and in some cases no confirmation at all. However, there was a  
> process initiated to ensure completion of all such cases and  
> customers and agents were advised of the completion so that  
> transactions could be processed successfully. The fault is now  
> resolved.
>
> We apologise for the inconvenience and assure customers that their  
> funds are safe. Indeed we are under close oversight by CBK which we  
> welcome.
>
> Please do not hesitate to contact me if you experience any further  
> problems.
>
> As safaricom we are committed to ensuring that we meet and respond  
> to customer needs - indeed the platform upgrade that we performed  
> was of huge magnitude and you shall see the benefits as we continue  
> to respond to more of your feedback.
>
> Today you will see that we have increased the bands so that you can  
> now send up to 140000 ksh per day (max 70000ksh per transaction) and  
> you can now hold up to 100000ksh in your MPESA e value account -  
> doubled from previous. We have also enabled a minimum deposit,  
> transfer and withdrawal amount of Ksh 50 ...more to come.
>
> Thank you for your feedback and thank you for staying with the  
> better option.
>
> Best rgds
>
> Betty Mwangi-Thuo
> Chief Officer - New Products
> Safaricom ltd
>
> BlackBerry® powered by Safaricom
>
> From: kictanet-bounces+bmwangi1=safaricom.co.ke at lists.kictanet.or.ke
> To: Betty Mwangi
> Cc: KICTAnet ICT Policy Discussions
> Sent: Sat Dec 18 09:38:26 2010
> Subject: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
>
> The current challenges consumers are going thru on the M-Pesa after  
> upgrade seem not to have been shared with the consumers.
>
> Can the CEO of Safaricom explain what is going on. There are delays  
> on money sent. I sent money and only received the message after six  
> hours. The recepient never received any message.
>
> There are cases where the recipient does not receive a message  
> although the money is there they cannot withdraw.
>
> Can Safaricom explain how many cases of this nature have been  
> experienced and what are the security implications?
>
> Preston Odera
>
> Executive Director
> K-Ninety East Africa Limited
>
> Tel +254 20 3544352
>
>
>
>
>
> Note:
>
> All emails sent from Safaricom Limited are subject to Safaricoms  
> Email Terms & Conditions. Please click here to read the policy.
>
> <~WRD000.jpg>
>
> Note:
>
> All emails sent from Safaricom Limited are subject to Safaricoms  
> Email Terms & Conditions. Please click here to read the policy.
>
> <~WRD000.jpg>
>
> <~WRD000.jpg>
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