[kictanet] Safaricom Challenges on M-Pesa after Upgrade
Betty Mwangi
bmwangi1 at Safaricom.co.ke
Mon Dec 20 15:51:23 EAT 2010
Yes good point - in the road map we plan to offer a statement solution off the phone which you can then e mail or print off
Thanks for the feedback
Rgds
BlackBerry® powered by Safaricom
________________________________
From: muriuki mureithi
To: Betty Mwangi
Cc: kictanet at lists.kictanet.or.ke
Sent: Mon Dec 20 15:46:00 2010
Subject: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
Thanks Betty
When I pay for a service using mpesa , I would like to get something that shows payment â our accountants need a paper print out
It is not possible to be it from mpesa system
cheers
Muriuki Mureithi
What can u do to promote world peace? Go home and love your family. -Mother Teresa
From: Betty Mwangi [mailto:bmwangi1 at Safaricom.co.ke]
Sent: 20 December 2010 13:39
To: mureithi at summitstrategies.co.ke
Cc: kictanet at lists.kictanet.or.ke
Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
Please qualify what you mean by transaction print outs?
Thanks and rgds
BlackBerry® powered by Safaricom
________________________________
From: muriuki mureithi
To: Betty Mwangi
Cc: kictanet at lists.kictanet.or.ke
Sent: Mon Dec 20 11:08:41 2010
Subject: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
Betty
Can you give us a sense of when print-out of transactions can be possible - lack of printouts reduce the aura of mpesa to informality yet the direction you are heading is increasingly formal transactions.
we need a trail
cheers
Muriuki Mureithi
What can u do to promote world peace? Go home and love your family. -Mother Teresa
From: kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke] On Behalf Of Betty Mwangi
Sent: 19 December 2010 17:25
To: mureithi at summitstrategies.co.ke
Cc: kictanet at lists.kictanet.or.ke
Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
Preston
Thanks for your mail. There was a technical fault on Tuesday and Wednesday last week that resulted in delays with SMS confirmations and in some cases no confirmation at all. However, there was a process initiated to ensure completion of all such cases and customers and agents were advised of the completion so that transactions could be processed successfully. The fault is now resolved.
We apologise for the inconvenience and assure customers that their funds are safe. Indeed we are under close oversight by CBK which we welcome.
Please do not hesitate to contact me if you experience any further problems.
As safaricom we are committed to ensuring that we meet and respond to customer needs - indeed the platform upgrade that we performed was of huge magnitude and you shall see the benefits as we continue to respond to more of your feedback.
Today you will see that we have increased the bands so that you can now send up to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to 100000ksh in your MPESA e value account - doubled from previous. We have also enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to come.
Thank you for your feedback and thank you for staying with the better option.
Best rgds
Betty Mwangi-Thuo
Chief Officer - New Products
Safaricom ltd
BlackBerry® powered by Safaricom
________________________________
From: kictanet-bounces+bmwangi1=safaricom.co.ke at lists.kictanet.or.ke
To: Betty Mwangi
Cc: KICTAnet ICT Policy Discussions
Sent: Sat Dec 18 09:38:26 2010
Subject: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
The current challenges consumers are going thru on the M-Pesa after upgrade seem not to have been shared with the consumers.
Can the CEO of Safaricom explain what is going on. There are delays on money sent. I sent money and only received the message after six hours. The recepient never received any message.
There are cases where the recipient does not receive a message although the money is there they cannot withdraw.
Can Safaricom explain how many cases of this nature have been experienced and what are the security implications?
Preston Odera
Executive Director
K-Ninety East Africa Limited
Tel +254 20 3544352
Note:
All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here <http://www.safaricom.co.ke/index.php?id=954> to read the policy.
________________________________
Note:
All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here <http://www.safaricom.co.ke/index.php?id=954> to read the policy.
________________________________
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NOTE:
All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here to read the policy.
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