[kictanet] Safaricom Challenges on M-Pesa after Upgrade

Mon Dec 20 15:46:29 EAT 2010

Thanks and noted

In the interim mini statements are available from our retail centers

Rgds 

BlackBerryÂ® powered by Safaricom

________________________________

From: Emmanuel Khisa 
To: Betty Mwangi 
Cc: oloo.khisa at gmail.com ; kictanet at lists.kictanet.or.ke 
Sent: Mon Dec 20 15:12:10 2010
Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade 

Hi Betty,

I would imagine the issue with Mpesa (read Printouts) especially where evidence is required has been lack of a paper-based receipting system.

In my previous deployments as a corporate payment method, I have encountered customers especially rural based ones who are very averse to paperless transaction and from time to time demand evidence in way of receipt. This can be overcome overtime through education that transaction code works just fine as an evidence.

If a receipt can be provided it would be even better.

Rgds,

Emmanuel

On Mon, Dec 20, 2010 at 1:39 PM, Betty Mwangi <bmwangi1 at safaricom.co.ke> wrote:

	Please qualify what you mean by transaction print outs?

	Thanks and rgds 

	BlackBerryÂ® powered by Safaricom

________________________________

	From: muriuki mureithi 
	To: Betty Mwangi 

	Cc: kictanet at lists.kictanet.or.ke 

	Sent: Mon Dec 20 11:08:41 2010
	Subject: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade 

	Betty 

	Can you give us a sense of when print-out of transactions can be possible  -  lack of printouts reduce the  aura of mpesa to informality  yet  the direction you are heading is increasingly formal transactions.

	 we need a trail 

	cheers 

	Muriuki Mureithi 

	What can u do to promote world peace? Go home and love your  family. -Mother Teresa

	From: kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi <mailto:kictanet-bounces%2Bmureithi> =summitstrategies.co.ke at lists.kictanet.or.ke] On Behalf Of Betty Mwangi
	Sent: 19 December 2010 17:25
	To: mureithi at summitstrategies.co.ke
	Cc: kictanet at lists.kictanet.or.ke
	Subject: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade

	Preston

	Thanks for your mail. There was a technical fault on Tuesday and Wednesday last week that resulted in delays with SMS confirmations and in some cases no confirmation at all. However, there was a process initiated to ensure completion of all such cases and customers and agents were advised of the completion so that transactions could be processed successfully. The fault is now resolved.

	We apologise for the inconvenience and assure customers that their funds are safe. Indeed we are under close oversight by CBK which we welcome. 

	Please do not hesitate to contact me if you experience any further problems.

	As safaricom we are committed to ensuring that we meet and respond to customer needs - indeed the platform upgrade that we performed was of huge magnitude and you shall see the benefits as we continue to respond to more of your feedback.

	Today you will see that we have increased the bands so that you can now send up to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to 100000ksh in your MPESA e value account - doubled from previous. We have also enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to come.

	Thank you for your feedback and thank you for staying with the better option.

	Best rgds

	Betty Mwangi-Thuo
	Chief Officer - New Products
	Safaricom ltd 

	BlackBerryÂ® powered by Safaricom

________________________________

	From: kictanet-bounces+bmwangi1=safaricom.co.ke at lists.kictanet.or.ke 
	To: Betty Mwangi 
	Cc: KICTAnet ICT Policy Discussions 
	Sent: Sat Dec 18 09:38:26 2010
	Subject: [kictanet] Safaricom Challenges on M-Pesa after Upgrade 

The current challenges consumers are going thru on the M-Pesa after upgrade seem not to have been shared with the consumers.

Can the CEO of Safaricom explain what is going on. There are delays on money sent. I sent money and only received the message after six hours. The recepient never received any message.

There are cases where the recipient does not receive a message although the money is there they cannot withdraw.

Can Safaricom explain how many cases of this nature have been experienced and what are the security implications?

Preston Odera 

Executive Director
K-Ninety East Africa Limited 

Tel +254 20 3544352 

	Note:

	All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click here <http://www.safaricom.co.ke/index.php?id=954>  to read the policy. 

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-- 
Oloo Khisa
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0721321086/0734321086
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