<p><font size=2 color=navy face=Arial>
Thanks and noted<br><br>In the interim mini statements are available from our retail centers<br><br>Rgds
<br>
<br>BlackBerry® powered by Safaricom</font></p>
<p><hr size=2 width="100%" align=center tabindex=-1>
<font face=Tahoma size=2>
<b>From</b>: Emmanuel Khisa <oloo.khisa@googlemail.com>
<br><b>To</b>: Betty Mwangi
<br><b>Cc</b>: oloo.khisa@gmail.com <oloo.khisa@gmail.com>; kictanet@lists.kictanet.or.ke <kictanet@lists.kictanet.or.ke>
<br><b>Sent</b>: Mon Dec 20 15:12:10 2010<br><b>Subject</b>: Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
<br></font></p>
Hi Betty,<div><br></div><div>I would imagine the issue with Mpesa (read Printouts) especially where evidence is required has been lack of a paper-based receipting system.</div><div><br></div><div>In my previous deployments as a corporate payment method, I have encountered customers especially rural based ones who are very averse to paperless transaction and from time to time demand evidence in way of receipt. This can be overcome overtime through education that transaction code works just fine as an evidence.</div>
<div><br></div><div>If a receipt can be provided it would be even better.</div><div><br></div><div>Rgds,</div><div><br></div><div>Emmanuel<br><br><div class="gmail_quote">On Mon, Dec 20, 2010 at 1:39 PM, Betty Mwangi <span dir="ltr"><<a href="mailto:bmwangi1@safaricom.co.ke">bmwangi1@safaricom.co.ke</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div lang="EN-GB" link="blue" vlink="purple"><p><font size="2" color="navy" face="Arial">
Please qualify what you mean by transaction print outs?<br><br>Thanks and rgds
<br>
<br>BlackBerry® powered by Safaricom</font></p>
<p></p><hr size="2" width="100%" align="center">
<font face="Tahoma" size="2">
<b>From</b>: muriuki mureithi
<br><b>To</b>: Betty Mwangi
<br><div class="im"><b>Cc</b>: <a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a>
<br></div><b>Sent</b>: Mon Dec 20 11:08:41 2010<br><b>Subject</b>: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade
<br></font><p></p><div><div></div><div class="h5">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Betty </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Can you give us a sense of when print-out of transactions can be
possible - lack of printouts reduce the aura of mpesa to informality yet the
direction you are heading is increasingly formal transactions.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> we need a trail </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">cheers </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D">Muriuki Mureithi </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p class="MsoNormal" style="text-autospace:none"><span style="font-size:10.0pt;font-family:"Comic Sans MS";color:black">What can u do to promote world peace?
Go home and love your family. -Mother Teresa</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt">From:</span></b><span lang="EN-US" style="font-size:10.0pt"> kictanet-bounces+mureithi=<a href="http://summitstrategies.co.ke" target="_blank">summitstrategies.co.ke</a>@<a href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a>
[mailto:<a href="mailto:kictanet-bounces%2Bmureithi" target="_blank">kictanet-bounces+mureithi</a>=<a href="http://summitstrategies.co.ke" target="_blank">summitstrategies.co.ke</a>@<a href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a>] <b>On
Behalf Of </b>Betty Mwangi<br>
<b>Sent:</b> 19 December 2010 17:25<br>
<b>To:</b> <a href="mailto:mureithi@summitstrategies.co.ke" target="_blank">mureithi@summitstrategies.co.ke</a><br>
<b>Cc:</b> <a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><br>
<b>Subject:</b> Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade</span></p>
</div>
<p class="MsoNormal"> </p>
<p><span style="font-size:10.0pt;color:navy">Preston<br>
<br>
Thanks for your mail. There was a technical fault on Tuesday and Wednesday last
week that resulted in delays with SMS confirmations and in some cases no
confirmation at all. However, there was a process initiated to ensure
completion of all such cases and customers and agents were advised of the
completion so that transactions could be processed successfully. The fault is
now resolved.<br>
<br>
We apologise for the inconvenience and assure customers that their funds are
safe. Indeed we are under close oversight by CBK which we welcome. <br>
<br>
Please do not hesitate to contact me if you experience any further problems.<br>
<br>
As safaricom we are committed to ensuring that we meet and respond to customer
needs - indeed the platform upgrade that we performed was of huge magnitude and
you shall see the benefits as we continue to respond to more of your feedback.<br>
<br>
Today you will see that we have increased the bands so that you can now send up
to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to
100000ksh in your MPESA e value account - doubled from previous. We have also
enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to
come.<br>
<br>
Thank you for your feedback and thank you for staying with the better option.<br>
<br>
Best rgds<br>
<br>
Betty Mwangi-Thuo<br>
Chief Officer - New Products<br>
Safaricom ltd <br>
<br>
BlackBerry® powered by Safaricom</span></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p class="MsoNormal"><b><span style="font-size:10.0pt">From</span></b><span style="font-size:10.0pt">:
kictanet-bounces+bmwangi1=<a href="http://safaricom.co.ke" target="_blank">safaricom.co.ke</a>@<a href="http://lists.kictanet.or.ke" target="_blank">lists.kictanet.or.ke</a> <br>
<b>To</b>: Betty Mwangi <br>
<b>Cc</b>: KICTAnet ICT Policy Discussions <br>
<b>Sent</b>: Sat Dec 18 09:38:26 2010<br>
<b>Subject</b>: [kictanet] Safaricom Challenges on M-Pesa after Upgrade </span></p>
<table border="0" cellspacing="0" cellpadding="0">
<tbody><tr>
<td valign="top" style="padding:0cm 0cm 0cm 0cm">
<p class="MsoNormal" style="margin-bottom:12.0pt">The current challenges
consumers are going thru on the M-Pesa after upgrade seem not to have been
shared with the consumers.<br>
<br>
Can the CEO of Safaricom explain what is going on. There are delays on money
sent. I sent money and only received the message after six hours. The
recepient never received any message.<br>
<br>
There are cases where the recipient does not receive a message although the
money is there they cannot withdraw.<br>
<br>
Can Safaricom explain how many cases of this nature have been experienced and
what are the security implications?<br>
<br>
</p>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><em>Preston Odera </em></p>
</div>
<div>
<p class="MsoNormal"><em>Executive Director</em><i><br>
<em>K-Ninety East Africa Limited </em></i></p>
</div>
<p class="MsoNormal"><em>Tel +254 20 3544352</em> </p>
<div>
<p class="MsoNormal"> </p>
</div>
</div>
</div>
</div>
</td>
</tr>
</tbody></table>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"><strong>Note:</strong></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:11.0pt;color:green">All emails sent from Safaricom Limited are subject to Safaricoms
Email Terms & Conditions. Please click <a href="http://www.safaricom.co.ke/index.php?id=954" target="_blank"><span style="color:#400080">here</span></a>
to read the policy. </span></b></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
</div>
<p class="MsoNormal"><span style="border:solid windowtext 1.0pt;padding:0cm"><img border="0" width="100" height="100" src="?ui=2&ik=9472a67979&view=att&th=12d035d3266b5475&attid=0.0.1&disp=emb&zw" alt="Image removed by sender."></span> <em> </em></p>
</div>
<div><strong>Note:</strong></div>
</div></div><div><span lang="EN-GB" style="font-weight:bold;font-size:11pt;color:green;font-family:'Century Gothic'">All
emails sent from Safaricom Limited are subject to Safaricom’s Email Terms &
Conditions. Please click <a href="http://www.safaricom.co.ke/index.php?id=954" target="_blank"><span style="color:green"><font color="#400080">here</font></span></a> to read the
policy. </span>
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</div>
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<br></blockquote></div><br><br clear="all"><br>-- <br><b>Oloo Khisa<br>P.O. Box 24324-00100<br>Nairobi<br>0721321086/0734321086<br><a href="http://ke.linkedin.com/in/olookhisa" title="View public profile" name="SafeHtmlFilter_SafeHtmlFilter_webProfileURL" target="_blank">http://ke.linkedin.com/in/olookhisa</a></b><br>
<br>
</div>
<DIV><STRONG>Note:</STRONG></DIV>
<DIV><SPAN lang=EN-GB
style="FONT-WEIGHT: bold; FONT-SIZE: 11pt; COLOR: green; FONT-FAMILY: 'Century Gothic'">All
emails sent from Safaricom Limited are subject to Safaricom�s Email Terms &
Conditions. Please click <A
href="http://www.safaricom.co.ke/index.php?id=954"><SPAN
style="COLOR: green"><FONT color=#400080>here</FONT></SPAN></A> to read the
policy. </SPAN>
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