<HTML><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><meta name="Generator" content="Microsoft Word 12 (filtered medium)"><style>
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Comic Sans MS";
panose-1:3 15 7 2 3 3 2 2 2 4;}
@font-face
{font-family:"Century Gothic";
panose-1:2 11 5 2 2 2 2 2 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:612.0pt 792.0pt;
margin:72.0pt 72.0pt 72.0pt 72.0pt;}
div.Section1
{page:Section1;}
</style></head><body lang="EN-GB" link="blue" vlink="purple"><span style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; FONT-WEIGHT:Normal;">Some time ago, software developer I consult wrote a Windows service that reads & records what is transacted via safaricom sim card. Pity he did not continue to develop the software.<br><br>SMM</span><br><br><hr><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">From: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">muriuki mureithi <mureithi@summitstrategies.co.ke></span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Sent: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Monday, 20 December 2010 15:46</span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">To: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">murigi.muraya@gmail.com</span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Cc: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">kictanet@lists.kictanet.or.ke</span><br><span style="font-size:10pt;font-family:Tahoma; font-weight:bold">Subject: </span><span style="font-size:10pt;font-family:Tahoma; font-weight:normal;">Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade</span><br><br><div class="Section1"><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks Betty <o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>When I pay for a service using mpesa , I would like to get something that shows payment – our accountants need a paper print out <o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It is not possible to be it from mpesa system <o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><div><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>cheers <o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Muriuki Mureithi <o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><p class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;
font-family:"Comic Sans MS";color:black'>What can u do to promote world peace? Go home and love your family. -Mother Teresa<o:p></o:p></span></p></div><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><div><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> Betty Mwangi [mailto:bmwangi1@Safaricom.co.ke] <br> <b>Sent:</b> 20 December 2010 13:39<br> <b>To:</b> mureithi@summitstrategies.co.ke<br> <b>Cc:</b> kictanet@lists.kictanet.or.ke<br> <b>Subject:</b> Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade<o:p></o:p></span></p></div></div><p class="MsoNormal"><o:p> </o:p></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Please qualify what you mean by transaction print outs?<br> <br> Thanks and rgds <br> <br> BlackBerry® powered by Safaricom</span><o:p></o:p></p><div class="MsoNormal" align="center" style="text-align:center"><hr size="2" width="100%" align="center"></div><p class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>: muriuki mureithi <br> <b>To</b>: Betty Mwangi <br> <b>Cc</b>: kictanet@lists.kictanet.or.ke <br> <b>Sent</b>: Mon Dec 20 11:08:41 2010<br> <b>Subject</b>: RE: [kictanet] Safaricom Challenges on M-Pesa after Upgrade </span><o:p></o:p></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Betty <o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Can you give us a sense of when print-out of transactions can be possible - lack of printouts reduce the aura of mpesa to informality yet the direction you are heading is increasingly formal transactions.<o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> we need a trail <o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>cheers <o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Muriuki Mureithi <o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><p class="MsoNormal" style="text-autospace:none"><span style='font-size:10.0pt;
font-family:"Comic Sans MS";color:black'>What can u do to promote world peace? Go home and love your family. -Mother Teresa<o:p></o:p></span></p><p class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p><div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm"><p class="MsoNormal"><b><span lang="EN-US" style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke [mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke] <b>On Behalf Of </b>Betty Mwangi<br> <b>Sent:</b> 19 December 2010 17:25<br> <b>To:</b> mureithi@summitstrategies.co.ke<br> <b>Cc:</b> kictanet@lists.kictanet.or.ke<br> <b>Subject:</b> Re: [kictanet] Safaricom Challenges on M-Pesa after Upgrade<o:p></o:p></span></p></div><p class="MsoNormal"><o:p> </o:p></p><p><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:navy'>Preston<br> <br> Thanks for your mail. There was a technical fault on Tuesday and Wednesday last week that resulted in delays with SMS confirmations and in some cases no confirmation at all. However, there was a process initiated to ensure completion of all such cases and customers and agents were advised of the completion so that transactions could be processed successfully. The fault is now resolved.<br> <br> We apologise for the inconvenience and assure customers that their funds are safe. Indeed we are under close oversight by CBK which we welcome. <br> <br> Please do not hesitate to contact me if you experience any further problems.<br> <br> As safaricom we are committed to ensuring that we meet and respond to customer needs - indeed the platform upgrade that we performed was of huge magnitude and you shall see the benefits as we continue to respond to more of your feedback.<br> <br> Today you will see that we have increased the bands so that you can now send up to 140000 ksh per day (max 70000ksh per transaction) and you can now hold up to 100000ksh in your MPESA e value account - doubled from previous. We have also enabled a minimum deposit, transfer and withdrawal amount of Ksh 50 ...more to come.<br> <br> Thank you for your feedback and thank you for staying with the better option.<br> <br> Best rgds<br> <br> Betty Mwangi-Thuo<br> Chief Officer - New Products<br> Safaricom ltd <br> <br> BlackBerry® powered by Safaricom</span><o:p></o:p></p><div class="MsoNormal" align="center" style="text-align:center"><hr size="2" width="100%" align="center"></div><p class="MsoNormal"><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>: kictanet-bounces+bmwangi1=safaricom.co.ke@lists.kictanet.or.ke <br> <b>To</b>: Betty Mwangi <br> <b>Cc</b>: KICTAnet ICT Policy Discussions <br> <b>Sent</b>: Sat Dec 18 09:38:26 2010<br> <b>Subject</b>: [kictanet] Safaricom Challenges on M-Pesa after Upgrade </span><o:p></o:p></p><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0"><tr><td valign="top" style="padding:0cm 0cm 0cm 0cm"><p class="MsoNormal" style="margin-bottom:12.0pt">The current challenges consumers are going thru on the M-Pesa after upgrade seem not to have been shared with the consumers.<br><br> Can the CEO of Safaricom explain what is going on. There are delays on money sent. I sent money and only received the message after six hours. The recepient never received any message.<br><br> There are cases where the recipient does not receive a message although the money is there they cannot withdraw.<br><br> Can Safaricom explain how many cases of this nature have been experienced and what are the security implications?<o:p></o:p></p><div id="RTEContent"><div id="RTEContent"><div><div><p class="MsoNormal"><em>Preston Odera </em><o:p></o:p></p></div><div><p class="MsoNormal"><em>Executive Director</em><i><br> <em>K-Ninety East Africa Limited </em></i><o:p></o:p></p></div><p class="MsoNormal"><em>Tel +254 20 3544352</em> <o:p></o:p></p><div><p class="MsoNormal"><o:p> </o:p></p></div></div></div></div></td></tr></table><p class="MsoNormal"><o:p> </o:p></p><div><p class="MsoNormal"><strong>Note:</strong><o:p></o:p></p></div><div><p class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:green'>All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click <a href="http://www.safaricom.co.ke/index.php?id=954"><span style="color:#400080">here</span></a> to read the policy. </span></b><o:p></o:p></p><div class="MsoNormal" align="center" style="text-align:center"><hr size="2" width="100%" align="center"></div></div><p class="MsoNormal"><span style="border:solid windowtext 1.0pt;padding:0cm"><img border="0" width="100" height="100" id="_x0000_i1027" src="cid:~WRD000.jpg" alt="Image removed by sender."></span> <em> </em><o:p></o:p></p><div><p class="MsoNormal"><strong>Note:</strong><o:p></o:p></p></div><div><p class="MsoNormal"><b><span style='font-size:11.0pt;font-family:"Century Gothic","sans-serif";
color:green'>All emails sent from Safaricom Limited are subject to Safaricoms Email Terms & Conditions. Please click <a href="http://www.safaricom.co.ke/index.php?id=954"><span style="color:#400080">here</span></a> to read the policy. </span></b><o:p></o:p></p><div class="MsoNormal" align="center" style="text-align:center"><hr size="2" width="100%" align="center"></div></div><p class="MsoNormal"><span style="border:solid windowtext 1.0pt;padding:0cm"><img border="0" width="100" height="100" id="_x0000_i1029" src="cid:~WRD000.jpg" alt="Image removed by sender."></span> <em> </em><o:p></o:p></p></div></body></HTML>