[kictanet] kictanet Digest, Vol 39, Issue 42

[Nancy]

Am struck by the statement “Safaricom CEO Michael Joseph said the tariff was
a way of thanking the firms PostPay subscribers for their loyalty and
extending to them price concessions ......

Our PostPay customers are a huge reason for our success. We thank them for
their custom and considerable spending on our network. We promise to remain
responsive to their needs and promise them a number of incentives, going
forward. said Mr Joseph

 

 

Two QnS??:

1.       Why did it take Safcom so long to thank us its loyal customers. Did
Zain have to trigger them to? So were they exploiting me?

2.       If I am the huge reason for their success, why haven’t they
improved their very poor and frustrating service that they offer me even
when i call their rude and cold CS?

 

For me, it doesn’t matter if their rates go lower than Zain, am over and
done with Safcom.



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