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<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt'>Am struck by the
statement</span><span lang=EN-GB style='font-size:14.0pt'> “Safaricom CEO
Michael Joseph said the tariff was a way of thanking the firms PostPay
subscribers for their loyalty and extending to them price concessions ......</span><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:14.0pt'>Our PostPay
customers are a huge reason for our success. We thank them for their custom and
considerable spending on our network. We promise to remain responsive to their
needs and promise them a number of incentives, going forward.</span><span
lang=EN-GB style='font-size:14.0pt'>� said Mr Joseph</span><span lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:14.0pt'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Two QnS??:<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-GB style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Why did it take Safcom so
long to thank us its loyal customers. Did Zain have to trigger them to? So were
they exploiting me?<o:p></o:p></span></p>
<p class=MsoListParagraph style='text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span lang=EN-GB style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>If I am the huge reason for
their success, why haven’t they improved their very poor and frustrating
service that they offer me even when i call their rude and cold CS?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>For me, it doesn’t matter if their rates go lower than
Zain, am over and done with Safcom.<o:p></o:p></span></p>
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