[kictanet] Telkom Orange - a service nightmare

[robert yawe]

Hi Harry,

Do not worry about a reaction from Orange, I have written hundreds of letters to them even copied the MD and anyone else whose name I could find and not a single letter or email has been responded to, the organisation is blind, deaf and dump to all issues even those that are pertinent to their existence.

My level of frustration comes from the fact that I give the organisation business for no remuneration from them, I am an appointed dealer and even we do not get any response from them on issues that we raise so I doubt that there is anyone within the organisation who would actually respond to this or any other posting.

Maybe I should just follow my own advice and let sleeping dogs lay, unfortunately the dog and sleeping right across my door.

Regards
 Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya


Tel: +254722511225, +254202010696




________________________________
From: Harry Delano <harry at comtelsys.co.ke>
To: robert yawe <robertyawe at yahoo.co.uk>
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Tue, 6 April, 2010 18:46:02
Subject: RE: [kictanet] Telkom Orange - a service nightmare

 
Hey Robert,
 
I commisserate on this. It is frustrations we all undergo 
with service providers. However - hopefully
not at the risk of sticking my 
neck out, I do feel we can  keep the language civil while we go 
about 
the business of raising pertinent issues on the 
forum.
 
Lest we run the risk of the list being "blacklisted" 
as one bent on "Character assasination" - 
with
nothing meaniful coming out of it..
 
Anyone, from Orange on the listing - Please take this up, asap 
and deal with Robert directly...
 
Regards,
Harry
 


________________________________
 From: kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke 
[mailto:kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke] On 
Behalf Of robert yawe
Sent: Tuesday, April 06, 2010 4:52 
PM
To: harry at comtelsys.co.ke
Cc: KICTAnet ICT Policy 
Discussions
Subject: [kictanet] Telkom Orange - a service 
nightmare


Hi,

It is scary our Telkom's service has gone from bad to horrible, so I ask is 
Orange a savour or just a corporate raider?

For over 3 weeks a client of ours who has been hosting their domain with 
Jambo was unable to send mail he reported the issue to the support department 
and their was no response.  Finally on Thursday they moved the domain 
hosting to another provider.

This morning another client has become the process of moving his domain 
away from Jambo, what shocks me is that I have also written mail to the support 
and marketing people on both issues with no response.  Even at the height 
of Telkom's inefficiencies I never experienced such a negative attention to my 
issues.  This is a clear indication that the organisation truly required 
the 17,000 staff members it had, now they have been reduced to 3,500.

Does anyone out there know how I can report Orange to CCK for not meeting 
its service requirements or are we at the mercy of this incompetent 
baffuns?  

My conclusion is that Orange is here to grab the assets of Telkom sell them 
off then leave, because from the attitude of the new management they 
definitely have no intention of reviving Telkom.  This is a case for KACA 
and should be an eye opener to us that there are actually many incompetent 
muzungus.

 Robert Yawe
KAY System Technologies Ltd
Phoenix 
House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya


Tel: +254722511225, +254202010696 


      
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