<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:'times new roman', 'new york', times, serif;font-size:12pt"><div></div><div>Hi Harry,</div><div><br></div><div>Do not worry about a reaction from Orange, I have written hundreds of letters to them even copied the MD and anyone else whose name I could find and not a single letter or email has been responded to, the organisation is blind, deaf and dump to all issues even those that are pertinent to their existence.</div><div><br></div><div>My level of frustration comes from the fact that I give the organisation business for no remuneration from them, I am an appointed dealer and even we do not get any response from them on issues that we raise so I doubt that there is anyone within the organisation who would actually respond to this or any other posting.</div><div><br></div><div>Maybe I should just follow my own advice and let
sleeping dogs lay, unfortunately the dog and sleeping right across my door.</div><div><br></div><div>Regards<br> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br><div>Tel: +254722511225, +254202010696<div><br></div><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><br><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><font size="2" face="Tahoma"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Harry Delano <harry@comtelsys.co.ke><br><b><span style="font-weight: bold;">To:</span></b> robert yawe <robertyawe@yahoo.co.uk><br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight: bold;">Sent:</span></b> Tue, 6 April, 2010 18:46:02<br><b><span style="font-weight: bold;">Subject:</span></b> RE:
[kictanet] Telkom Orange - a service nightmare<br></font><br>
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<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">Hey Robert,</font></span></div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial"></font></span> </div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">I commisserate on this. It is frustrations we all undergo
with service providers. However - hopefully</font></span></div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">not at the risk </font></span><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">of sticking my
neck out, I do feel we </font></span><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">can keep the language civil while we go
about </font></span></div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">the business of raising pertinent </font></span><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">issues on the
forum.</font></span></div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial"></font></span> </div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">Lest we run the risk of the list being "blacklisted"
as one bent on "Character </font></span><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">assasination" -
with</font></span></div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">nothing meaniful coming out of it..</font></span></div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial"></font></span> </div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">Anyone, from Orange on the listing - Please take this up, asap
and deal with Robert directly...</font></span></div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial"></font></span> </div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">Regards,</font></span></div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial">Harry</font></span></div>
<div dir="ltr" align="left"><span class="140253715-06042010"><font color="#0000ff" size="2" face="Arial"></font></span> </div><br>
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<hr tabindex="-1">
<font size="2" face="Tahoma"><b>From:</b>
kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke] <b>On
Behalf Of </b>robert yawe<br><b>Sent:</b> Tuesday, April 06, 2010 4:52
PM<br><b>To:</b> harry@comtelsys.co.ke<br><b>Cc:</b> KICTAnet ICT Policy
Discussions<br><b>Subject:</b> [kictanet] Telkom Orange - a service
nightmare<br></font><br></div>
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<div>Hi,</div>
<div><br></div>
<div>It is scary our Telkom's service has gone from bad to horrible, so I ask is
Orange a savour or just a corporate raider?</div>
<div><br></div>
<div>For over 3 weeks a client of ours who has been hosting their domain with
Jambo was unable to send mail he reported the issue to the support department
and their was no response. Finally on Thursday they moved the domain
hosting to another provider.</div>
<div><br></div>
<div>This morning another client has become the process of moving his domain
away from Jambo, what shocks me is that I have also written mail to the support
and marketing people on both issues with no response. Even at the height
of Telkom's inefficiencies I never experienced such a negative attention to my
issues. This is a clear indication that the organisation truly required
the 17,000 staff members it had, now they have been reduced to 3,500.</div>
<div><br></div>
<div>Does anyone out there know how I can report Orange to CCK for not meeting
its service requirements or are we at the mercy of this incompetent
baffuns? </div>
<div><br></div>
<div>My conclusion is that Orange is here to grab the assets of Telkom sell them
off then leave, because from the attitude of the new management they
definitely have no intention of reviving Telkom. This is a case for KACA
and should be an eye opener to us that there are actually many incompetent
muzungus.</div>
<div><br> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix
House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>Kenya<br><br>
<div>Tel: +254722511225, +254202010696
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