[kictanet] Telkom Orange - a service nightmare

[Agosta Liko]

robert

I feel your pain ... but incompetence is not corruption :)

change providers ...

On Tue, Apr 6, 2010 at 4:51 PM, robert yawe <robertyawe at yahoo.co.uk> wrote:

> Hi,
>
> It is scary our Telkom's service has gone from bad to horrible, so I ask is
> Orange a savour or just a corporate raider?
>
> For over 3 weeks a client of ours who has been hosting their domain with
> Jambo was unable to send mail he reported the issue to the support
> department and their was no response.  Finally on Thursday they moved the
> domain hosting to another provider.
>
> This morning another client has become the process of moving his domain
> away from Jambo, what shocks me is that I have also written mail to the
> support and marketing people on both issues with no response.  Even at the
> height of Telkom's inefficiencies I never experienced such a negative
> attention to my issues.  This is a clear indication that the organisation
> truly required the 17,000 staff members it had, now they have been reduced
> to 3,500.
>
> Does anyone out there know how I can report Orange to CCK for not meeting
> its service requirements or are we at the mercy of this incompetent
> baffuns?
>
> My conclusion is that Orange is here to grab the assets of Telkom sell them
> off then leave, because from the attitude of the new management they
> definitely have no intention of reviving Telkom.  This is a case for KACA
> and should be an eye opener to us that there are actually many incompetent
> muzungus.
>
>
> Robert Yawe
> KAY System Technologies Ltd
> Phoenix House, 6th Floor
> P O Box 55806 Nairobi, 00200
> Kenya
>
> Tel: +254722511225, +254202010696
>
>
>
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