[kictanet] Telkom Orange - a service nightmare

[S.Murigi Muraya]

Lets keep in mind every company has its primary DNA. Telkom Orange focused on voice & data (connectivity & throughput) services not web (hosting) services. 

In fact it is alarming to think of telecom (network) infrastructure companies being expected to design, build, develop a major Government portal. This would better be left to  companies focused on (web) software development. 

The infrastructure companies that may do better on the hosting (not web or software development) side of things are likely to be more data center (computing) than network connectivity (service provider) focused.

SMM    

-----Original Message-----
From: Harry Delano <harry at comtelsys.co.ke>
Sent: Tuesday, April 06, 2010 18:46
To: murigi.muraya at gmail.com
Cc: 'KICTAnet ICT Policy Discussions' <kictanet at lists.kictanet.or.ke>
Subject: Re: [kictanet] Telkom Orange - a service nightmare

Hey Robert,
 
I commisserate on this. It is frustrations we all undergo with service providers. However - hopefully
not at the risk of sticking my neck out, I do feel we can  keep the language civil while we go about 
the business of raising pertinent issues on the forum.
 
Lest we run the risk of the list being "blacklisted" as one bent on "Character assasination" - with
nothing meaniful coming out of it..
 
Anyone, from Orange on the listing - Please take this up, asap and deal with Robert directly...
 
Regards,
Harry
 
From: kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke [mailto:kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke] On Behalf Of robert yawe
Sent: Tuesday, April 06, 2010 4:52 PM
To: harry at comtelsys.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Telkom Orange - a service nightmare

Hi,

It is scary our Telkom's service has gone from bad to horrible, so I ask is Orange a savour or just a corporate raider?

For over 3 weeks a client of ours who has been hosting their domain with Jambo was unable to send mail he reported the issue to the support department and their was no response.  Finally on Thursday they moved the domain hosting to another provider.

This morning another client has become the process of moving his domain away from Jambo, what shocks me is that I have also written mail to the support and marketing people on both issues with no response.  Even at the height of Telkom's inefficiencies I never experienced such a negative attention to my issues.  This is a clear indication that the organisation truly required the 17,000 staff members it had, now they have been reduced to 3,500