[kictanet] Telkom Orange - a service nightmare

[Harry Delano]

Hey Robert,
 
I commisserate on this. It is frustrations we all undergo with service
providers. However - hopefully
not at the risk of sticking my neck out, I do feel we can  keep the language
civil while we go about 
the business of raising pertinent issues on the forum.
 
Lest we run the risk of the list being "blacklisted" as one bent on
"Character assasination" - with
nothing meaniful coming out of it..
 
Anyone, from Orange on the listing - Please take this up, asap and deal with
Robert directly...
 
Regards,
Harry
 

  _____  

From: kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+harry=comtelsys.co.ke at lists.kictanet.or.ke] On
Behalf Of robert yawe
Sent: Tuesday, April 06, 2010 4:52 PM
To: harry at comtelsys.co.ke
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] Telkom Orange - a service nightmare


Hi,

It is scary our Telkom's service has gone from bad to horrible, so I ask is
Orange a savour or just a corporate raider?

For over 3 weeks a client of ours who has been hosting their domain with
Jambo was unable to send mail he reported the issue to the support
department and their was no response.  Finally on Thursday they moved the
domain hosting to another provider.

This morning another client has become the process of moving his domain away
from Jambo, what shocks me is that I have also written mail to the support
and marketing people on both issues with no response.  Even at the height of
Telkom's inefficiencies I never experienced such a negative attention to my
issues.  This is a clear indication that the organisation truly required the
17,000 staff members it had, now they have been reduced to 3,500.

Does anyone out there know how I can report Orange to CCK for not meeting
its service requirements or are we at the mercy of this incompetent baffuns?


My conclusion is that Orange is here to grab the assets of Telkom sell them
off then leave, because from the attitude of the new management they
definitely have no intention of reviving Telkom.  This is a case for KACA
and should be an eye opener to us that there are actually many incompetent
muzungus.

 
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
Kenya


Tel: +254722511225, +254202010696 


-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.kictanet.or.ke/pipermail/kictanet/attachments/20100406/12b0e881/attachment.htm>