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<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial>Hey Robert,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial>I commisserate on this. It is frustrations we all undergo
with service providers. However - hopefully</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial>not at the risk </FONT></SPAN><SPAN
class=140253715-06042010><FONT color=#0000ff size=2 face=Arial>of sticking my
neck out, I do feel we </FONT></SPAN><SPAN class=140253715-06042010><FONT
color=#0000ff size=2 face=Arial>can keep the language civil while we go
about </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial>the business of raising pertinent </FONT></SPAN><SPAN
class=140253715-06042010><FONT color=#0000ff size=2 face=Arial>issues on the
forum.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial>Lest we run the risk of the list being "blacklisted"
as one bent on "Character </FONT></SPAN><SPAN
class=140253715-06042010><FONT color=#0000ff size=2 face=Arial>assasination" -
with</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial>nothing meaniful coming out of it..</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial>Anyone, from Orange on the listing - Please take this up, asap
and deal with Robert directly...</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial>Regards,</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial>Harry</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=140253715-06042010><FONT color=#0000ff
size=2 face=Arial></FONT></SPAN> </DIV><BR>
<DIV dir=ltr lang=en-us class=OutlookMessageHeader align=left>
<HR tabIndex=-1>
<FONT size=2 face=Tahoma><B>From:</B>
kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+harry=comtelsys.co.ke@lists.kictanet.or.ke] <B>On
Behalf Of </B>robert yawe<BR><B>Sent:</B> Tuesday, April 06, 2010 4:52
PM<BR><B>To:</B> harry@comtelsys.co.ke<BR><B>Cc:</B> KICTAnet ICT Policy
Discussions<BR><B>Subject:</B> [kictanet] Telkom Orange - a service
nightmare<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV
style="FONT-FAMILY: 'times new roman', 'new york', times, serif; FONT-SIZE: 12pt">
<DIV></DIV>
<DIV>Hi,</DIV>
<DIV><BR></DIV>
<DIV>It is scary our Telkom's service has gone from bad to horrible, so I ask is
Orange a savour or just a corporate raider?</DIV>
<DIV><BR></DIV>
<DIV>For over 3 weeks a client of ours who has been hosting their domain with
Jambo was unable to send mail he reported the issue to the support department
and their was no response. Finally on Thursday they moved the domain
hosting to another provider.</DIV>
<DIV><BR></DIV>
<DIV>This morning another client has become the process of moving his domain
away from Jambo, what shocks me is that I have also written mail to the support
and marketing people on both issues with no response. Even at the height
of Telkom's inefficiencies I never experienced such a negative attention to my
issues. This is a clear indication that the organisation truly required
the 17,000 staff members it had, now they have been reduced to 3,500.</DIV>
<DIV><BR></DIV>
<DIV>Does anyone out there know how I can report Orange to CCK for not meeting
its service requirements or are we at the mercy of this incompetent
baffuns? </DIV>
<DIV><BR></DIV>
<DIV>My conclusion is that Orange is here to grab the assets of Telkom sell them
off then leave, because from the attitude of the new management they
definitely have no intention of reviving Telkom. This is a case for KACA
and should be an eye opener to us that there are actually many incompetent
muzungus.</DIV>
<DIV><BR> </DIV>Robert Yawe<BR>KAY System Technologies Ltd<BR>Phoenix
House, 6th Floor<BR>P O Box 55806 Nairobi, 00200<BR>Kenya<BR><BR>
<DIV>Tel: +254722511225, +254202010696
<DIV><BR></DIV></DIV>
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