[kictanet] Zain Blackout

[Benson Mbugua]

Yesterday I was not able to go online with my zain post paid modem. After a call to the  customer service I was notified that their systems were down. If my memory serves me right, when jambonet was the only internet backbone/provider in the country, they were fined a huge sum of money for a similar incident. Is there any provision or consumer protection that could  liase with Zain to credit users for the loss of service for a whole day or at least put a red flag for such an oversight.
Ben 




________________________________
From: John Kariuki <ngethe.kariuki2007 at yahoo.co.uk>
To: mbugz at yahoo.com
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Sat, October 10, 2009 8:45:02 PM
Subject: Re: [kictanet] Call Drops & Regulatory Action


Eric,
Call drop is a measurable parameter which is one item in a broad array of  measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law.
 
Just my  opinion
 
Eng.J.N.Kariuki
 

--- On Sat, 10/10/09, Eric Aligula <jairah at KIPPRA.OR.KE> wrote:


>From: Eric Aligula <jairah at KIPPRA.OR.KE>
>Subject: [kictanet] Call Drops & Regulatory Action
>To: ngethe.kariuki2007 at yahoo.co.uk
>Cc: "KICTAnet ICT Policy Discussions" <kictanet at lists.kictanet.or.ke>
>Date: Saturday, 10 October, 2009, 9:47 AM
>
>
> >
>Dear All:
> 
>I am looking for any information / studies out there in respect of call drops and regulatory action.  Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to  deal with the same. 
>  
>Look forward to your feedback. 
>  
>Kind regards 
>  
>Eric Aligula Magolo, PhD
>Senior Analyst 
>Infrastructure and Economic Services Division 
>Kenya Institute for Public Policy Research and Analysis (KIPPRA) 
>P.O. Box 56445, 00200 Nairobi, Kenya
>Telephone:       +254-20-2719933/4
>Fax:                +254-20-2719951
>E-mail:            jairah at kippra.or.ke
>URL:              www.kippra.org
>
> 
>Proudly Kenyan 
>“In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility……….I welcome it.” 
>John F. Kennedy  
>"All that is necessary for evil to triumph is for good men to do nothing." 
>Edmund Burke  
>"Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat." 
>Theodore Roosevelt 
>"Ex Africa semper aliquid novi" 
> 
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