<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:verdana,helvetica,sans-serif;font-size:10pt"><div>Yesterday I was not able to go online with my zain post paid modem. After a call to the customer service I was notified that their systems were down. If my memory serves me right, when jambonet was the only internet backbone/provider in the country, they were fined a huge sum of money for a similar incident. Is there any provision or consumer protection that could liase with Zain to credit users for the loss of service for a whole day or at least put a red flag for such an oversight.<br>Ben <br></div><div style="font-family: verdana,helvetica,sans-serif; font-size: 10pt;"><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> John Kariuki
<ngethe.kariuki2007@yahoo.co.uk><br><b><span style="font-weight: bold;">To:</span></b> mbugz@yahoo.com<br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight: bold;">Sent:</span></b> Sat, October 10, 2009 8:45:02 PM<br><b><span style="font-weight: bold;">Subject:</span></b> Re: [kictanet] Call Drops & Regulatory Action<br></font><br>
<table border="0" cellpadding="0" cellspacing="0"><tbody><tr><td style="font-family: inherit; font-style: inherit; font-variant: inherit; font-weight: inherit; font-size: inherit; line-height: inherit; font-size-adjust: inherit; font-stretch: inherit; -x-system-font: none;" valign="top"><div>Eric,</div>
<div>Call drop is a measurable parameter which is one item in a broad array of measurements in what are often called "QUALITY OF SERVICE" in telecommunications.KCA 1998 has a provision on quality of service and consequently is of regulatory interest in accordance with the law.</div>
<div> </div>
<div>Just my opinion</div>
<div> </div>
<div>Eng.J.N.Kariuki</div>
<div> <br><br>--- On <b>Sat, 10/10/09, Eric Aligula <i><jairah@KIPPRA.OR.KE></i></b> wrote:<br></div>
<blockquote style="border-left: 2px solid rgb(16, 16, 255); padding-left: 5px; margin-left: 5px;"><br>From: Eric Aligula <jairah@KIPPRA.OR.KE><br>Subject: [kictanet] Call Drops & Regulatory Action<br>To: ngethe.kariuki2007@yahoo.co.uk<br>Cc: "KICTAnet ICT Policy Discussions" <kictanet@lists.kictanet.or.ke><br>Date: Saturday, 10 October, 2009, 9:47 AM<br><br>
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<p class="MsoNormal"><span style="font-family: 'Tahoma','sans-serif'; color: black; font-size: 11pt;">Dear All:</span></p></div>
<p class="MsoNormal"><span style="font-family: 'Tahoma','sans-serif'; color: black; font-size: 11pt;"> </span></p></div>
<p class="MsoNormal"><span style="font-family: 'Tahoma','sans-serif'; color: black; font-size: 11pt;">I am looking for any information / studies out there in respect of call drops and regulatory action. Specifically I am looking for information on any studies measuring the economic impact of call drops and regulatory action to deal with the same.</span>
</p><p class="MsoNormal"><span style="font-family: 'Tahoma','sans-serif'; color: black; font-size: 11pt;"> </span>
</p><p class="MsoNormal"><span style="font-family: 'Tahoma','sans-serif'; color: black; font-size: 11pt;">Look forward to your feedback.</span>
</p><p class="MsoNormal"><span style="font-family: 'Tahoma','sans-serif'; color: black; font-size: 11pt;"> </span>
</p><p class="MsoNormal"><span style="font-family: 'Tahoma','sans-serif'; color: black; font-size: 11pt;">Kind regards</span>
</p><p class="MsoNormal"><span style="font-family: 'Tahoma','sans-serif'; color: black; font-size: 11pt;"> </span>
</p><div>
<p class="MsoNormal"><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;" lang="EN-GB">Eric Aligula Magolo, PhD</span></p></div>
<p class="MsoNormal"><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;" lang="EN-GB">Senior Analyst</span>
</p><p class="MsoNormal"><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;" lang="EN-GB">Infrastructure and Economic Services Division</span>
</p><p class="MsoNormal"><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;" lang="EN-GB">Kenya Institute for Public Policy Research and Analysis (KIPPRA)</span>
</p><p class="MsoNormal"><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;">P.O. Box 56445, 00200 Nairobi, Kenya<br>Telephone: +254-20-2719933/4<br>Fax: +254-20-2719951<br>E-mail: <a rel="nofollow" target="_blank" href="http://uk.mc275.mail.yahoo.com/mc/compose?to=jairah@kippra.or.ke"><i><span style="color: black;">jairah@kippra.or.ke</span></i></a><br>URL: <a rel="nofollow" target="_blank" href="http://www.kippra.org/"><i><span style="color: black;">www.kippra.org</span></i></a><br><br><img id="Picture_x0020_1" alt="Kenyan flag" src="cid:1.1780563086@web82404.mail.mud.yahoo.com" width="79" border="0" height="50"><i></i></span>
</p><p class="MsoNormal"><b><i><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;">Proudly Kenyan</span></i></b><b><span style="background: white none repeat scroll 0% 0%; font-family: 'Calibri','sans-serif'; -moz-background-clip: border; -moz-background-origin: padding; -moz-background-inline-policy: continuous; color: black; font-size: 11pt;" lang="EN-GB"></span></b>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;">“In the long history of the world, only a few generations have been granted the role of defending freedom in its hour of maximum danger. I do not shrink from this responsibility……….I welcome it.”</span>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"><b><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;">John F. Kennedy </span></b>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;" lang="EN-GB">"All that is necessary for evil to triumph is for good men to do nothing."</span>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"><b><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;" lang="EN-GB">Edmund Burke </span></b>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;">"Far better to dare mighty things, to win glorious triumphs, even though checkered by failure, than to take rank with those poor spirits who neither enjoy much nor suffer much, because they live in the gray twilight that knows not victory, nor defeat."</span>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"><b><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;">Theodore Roosevelt</span></b><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;"></span>
</p><p style="margin-bottom: 12pt;" class="MsoNormal"><b><i><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;" lang="PT-BR">"Ex Africa semper aliquid novi"</span></i></b><span style="font-family: 'Calibri','sans-serif'; color: black; font-size: 11pt;" lang="EN-GB"></span>
</p><p class="MsoNormal"><span style="font-family: 'Tahoma','sans-serif'; font-size: 11pt;"> </span><br>-----Inline Attachment Follows-----<br><br>
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