[kictanet] Zeins Internet Contracts

[Benson Mbugua]

Hi, 
I have also been having problems with zain. The data service is almost non existent and I emailed their customer service a week ago to disconnect my post paid plan and have not heard from them. No doubt they will continue billing me. 
I also spoke to a friend who had a similar complaint and wanted to disconnect his service. He was notified that it may take upto 2 months to disconnect/discontinue the service!! 
How is that possible in this day and age ???

Regards, 
Ben Mbugua 




________________________________
From: Samuel Gichuru <gichuru at gmail.com>
To: mbugz at yahoo.com
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Mon, November 2, 2009 9:33:12 AM
Subject: [kictanet] Zeins Internet Contracts


Hi Good people,

I wonder if there is someone else out there who has had a problem with Zeins Intenet contracts, last year  I signed up for their service , after  a couple of months the service was definitely not worth the cost, hence I discontinued buying the scratch cards and moved to Orange live box, as expected they disconnected the services - But what is surprising is they kept billing me, ok, how do you bill for undelivered service? I have worked for ISP's and I am yet to find a situation where you bill a client for service that was undelivered... 

Someone shed some light on this issue tafadhali...


-- 
Warm Regards
--------------------------------------
Sam Gichuru 
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