<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:verdana,helvetica,sans-serif;font-size:10pt"><div>Hi, <br>I have also been having problems with zain. The data service is almost non existent and I emailed their customer service a week ago to disconnect my post paid plan and have not heard from them. No doubt they will continue billing me. <br>I also spoke to a friend who had a similar complaint and wanted to disconnect his service. He was notified that it may take upto 2 months to disconnect/discontinue the service!! <br>How is that possible in this day and age ???<br><br>Regards, <br>Ben Mbugua <br></div><div style="font-family: verdana,helvetica,sans-serif; font-size: 10pt;"><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><font face="Tahoma" size="2"><hr size="1"><b><span style="font-weight: bold;">From:</span></b> Samuel Gichuru
<gichuru@gmail.com><br><b><span style="font-weight: bold;">To:</span></b> mbugz@yahoo.com<br><b><span style="font-weight: bold;">Cc:</span></b> KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br><b><span style="font-weight: bold;">Sent:</span></b> Mon, November 2, 2009 9:33:12 AM<br><b><span style="font-weight: bold;">Subject:</span></b> [kictanet] Zeins Internet Contracts<br></font><br>
<br>Hi Good people,<br><br>I wonder if there is someone else out there who has had a problem with Zeins Intenet contracts, last year I signed up for their service , after a couple of months the service was definitely not worth the cost, hence I discontinued buying the scratch cards and moved to Orange live box, as expected they disconnected the services - But what is surprising is they kept billing me, ok, how do you bill for undelivered service? I have worked for ISP's and I am yet to find a situation where you bill a client for service that was undelivered... <br>
<br>Someone shed some light on this issue tafadhali...<br><br clear="all"><br>-- <br>Warm Regards<br>--------------------------------------<br>Sam Gichuru <br><br>
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