[kictanet] The First Outsourcing & Shared Services Forum for NGOs and Development Partners 17th June, Laico Regency Hotel

Thu Jun 4 06:42:15 EAT 2009

Hi Mureithi,

Thank you for highlighting the upcoming NGO outsourcing forum on the list.
AITEC has received a grant from the Rockefeller Foundation to organize a
one-day Forum for NGO's and Development Partners with the primary objective
of  informing decision-makers in NGOs and other developmental organisations
of the potential to reduce costs and increase impact and service delivery to
society through outsourcing their non-core activities.  

In addition, the event will showcase the services on offer by Kenyan
outsourcing service providers. The Forum will be primarily a
capacity-building process, educating NGOs regarding the theory and practice
of outsourcing and how it can apply in the developmental sector,
particularly how it can apply to their organisations and help them improve
their productivity. A secondary objective is to inform the NGO community of
the service providers operating in Kenya, the services they offer and how
they could work with them, and the benefits that they would derive from
that. The Forum is being organized under the auspices of the Kenya Ministry
of Information and Communications and the Kenya ICT Board.

We are inviting stakeholders in the industry that would benefit from
participating in the upcoming forum to be held on the Wednesday 17th June at
the Laico regency hotel to register; Kindly fill in your details on the
attached registration form and email it to kenyainfo at aitecafrica.com. The
event is free to attend, although spaces are limited, so pre-registration is
mandatory. 

I have attached the conference programme and registration form for reference
and consideration.

Regards

John Mwangi

Managing Director

AITEC East Africa

Showbe Plaza, Annexe H4 

Muranga Road

PO Box 13891-00800, Nairobi, Kenya

* (Office) +254 20 2121028

* (Cell) +254 721 860 228

*  <mailto:johnm at aitecafrica.com> johnm at aitecafrica.com

 <http://www.aitecafrica.com/> www.aitecafrica.com

<hr size=2 width="100%" align=center tabindex=-1> 

From: kictanet-bounces+johnm=aitecafrica.com at lists.kictanet.or.ke
[mailto:kictanet-bounces+johnm=aitecafrica.com at lists.kictanet.or.ke] On
Behalf Of muriuki mureithi
Sent: Friday, May 29, 2009 12:42 PM
To: johnm at aitecafrica.com
Cc: 'Luvisia Bakuli'; 'KICTAnet ICT Policy Discussions'
Subject: Re: [kictanet] Notice:-BPO eDiscussion, June 2nd-15th, 2009

Mckinsey is scheduled to make a presentation of their BPO study on June 17th
at a workshop organized by AITEC at Laico Regency 

AITEC will perhaps clarify the possible participation in the event 

Cheers 

muriuki mureithi

  _____  

From: kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+mureithi=summitstrategies.co.ke at lists.kictanet.or.k
e] On Behalf Of David Otwoma
Sent: 28 May 2009 11:09
To: mureithi at summitstrategies.co.ke
Cc: Luvisia Bakuli; KICTAnet ICT Policy Discussions
Subject: Re: [kictanet] Notice:-BPO eDiscussion, June 2nd-15th, 2009

Walu,

Please receive much appreciation to what you are doing.

It is true there are the efforts being done by Prof. T. Waema et al. We were
present during the launch at KICC of the study and among GoK organizations
which, then, pledged to be part of the study included Kenya ICT Board and
CCK. The Kenya BPO&CC Society had strong representation on the team (in the
persons of the Chair and Vice Chair) and the only funder at that point was
the Canadians through IDRC. Did more organizations top up what IDRC had put
on the table?

The McKinsey part has been shrouded in usual GoK bureaucracy and it would be
interesting to know who are the team members and how they were recruited.
More interesting is that the buzz that the report is 'ready' and what is yet
to happen is its 'launch' (before or after Stakeholders feedback should be
the question!).

That aside, there is also another effort by Prof. David L. Bakuli .........

read on......below on past emails.

Have a great day all.

David

David Otwoma to Gilda, Gilda, Esther, Nancy, Edwin, Peter, Lucy, Peres,
peres, Luvisia, Luvisia 
show details May 19 (9 days ago) Reply

Morning Executive Members,

Prof. David L. Bakuli is a long time acquaintance who is now at Westfield
State College as the Business Internship Coordinator in the State of
Massachusetts in the USA. During the Conference on Dissemination of Research
Results and Exhibition of Innovations organized by the NCST from 4th to 8th
May, 2009 he was in Kenya to attend it.

Below please find a self explanatory email he sent me. If you are willing to
participate in his request you may get to him directly (have ccd him this
email) or you may use me. He is aware that we have a strong Kenya Business
Process Outsourcing and Contact Centre Society with all of us as the
Executive but more important the issues he raises in the questions may be of
interest to our future, present and past members.

Just as a point of information to the good Prof. BPO is one of the flagship
projects in the Economic Pillar (Vision 2030). It appears on page 78 of the
Vision 2030 First Medium term Plan 2008-2012 as section 4.5. 4.5.1 deals
with Situation Analysis, Emerging Issues and Challenges. 4.5.2 on page 79
deals with Programmes and Projects for 2008-2012. 4.5.3 deals with Policy,
Legal and Institutional Reforms. It may interest all of us that 'the BPO and
CC policy will guide the operations of BPO and CC and set a framework that
will guide the growth of the BPO sector' is the only sentence in section
4.5.3!!!!!!! Do not be surprised when, IDRC, Rockfella (sp), McKinsey & Co.
etc.come to jump in to fill this void (no policy framework, etc etc.)

Please feel free to ask for clarifications where there might be haziness.

Kind regards,

David

Luvisia Bakuli to me 
show details May 18 (10 days ago) Reply

David - Business Process Outsourcing (BPO) has been identified as one of
the four pillars to support Kenya's overarching Vision 2030. The BPO
sector, according to a recent Gartner report, is supposed to grow
despite the global economic slowdown.

I am looking for stories about successful and not so successful
outsourcing businesses in Kenya. Your comment during the conference
prompted me to follow up with your experiences in the private sector
especially
outsourcing business. I am writing a series of short cases and will
disguise the information so that individual businesses and owners are
identified. For this reason, I have the following questions that I would
like you to answer for me as part of this series on the study of the BPO
or call centre business in Kenya.

Thanks so much,

D. L. Bakuli

    1. Question 1: What was the name of your business and in what
       sector was your business?
    2. Question 2: How long did you operate your outsourcing/call
       centre business?
    3. Question 3: What were the highs and lows in the operation of
       this business?
    4. Question 4:Reflecting on your experiences operating the
       business, what advice would you give a person starting out now
       to operate a similar business in Kenya?
    5. Question 5: As a current or past member of BPO & Contact Centre
       Society (BPOCSS), what is your view about what role the society
       has played or ought to play in fostering the BPOCC sector in
       Kenya?
    6. Question 6:Are there any handicaps that BPOCC society faces in
       its operations within Kenya?
    7. Question 7:As a former Kenyan in the Diaspora, what role do you
       think professional Kenyans can play to support business process
       outsourcing in Kenya?
    8. Question 8: What do you think are the top key success factors in
       the BPO and Call Centre Business? That is, what are the vendors
       looking for when they engage a Kenyan-based call centre or BPO?
    9. Question 9: From where do the the top vendors who outsource in
       Kenya hail? (North America, Western Europe, Africa, etc.)
   10. Question 10:Beyond listing BPO as one of the four pillars to the
       Vision 2030, what else can the Government of Kenya do, or has
       done so far, to support the BPO sector?
   11. Question 11: Looking back at your experience and that of other
       firms in the BPOCC sector, what would you say are Kenya's
       strengths as compared to say India, South Africa, Brazil, etc?
       What are its weaknesses?
   12. Question 12: What is your estimate of domestic outsourcing? That
       is what percentage of outsourcing business in Kenya is by Kenyan
       vendors such as banks, manufacturing business, etc located in
       Kenya?

On Thu, May 28, 2009 at 8:40 AM, Eric M.K Osiakwan
<emko at internetresearch.com.gh> wrote:

Walu,

I may be wrong but there is also a BPO study being done under the auspices
of Kenya ICT Board by McKinsey.......

Eric here 

On 27 May 2009, at 09:27, Walubengo J wrote:

Dear esteemed Listers (& apologies for cross-posting),

I must seek your apologies for having to bring forth the BPO discussion
ahead of the eContent Discussion as earlier planned.  This is due to the
fact that the BPO research undertaken by UoN, Prof. T. Waema et al has some
strict publishing deadlines and he did NOT want to go to press without
feedback from the community.

We therefore seek your indulgence to ran the BPO discussion next week from
Tuesday 2nd June 2009 for 2weeks according to the following themes and
specifications:

e-Discussion outline:
1.      The policy, legal and institutional frameworks for BPO sector
(2days, Walu moderating)
2.      Subsidies accorded to BPO sector (2days, Walu moderating)
3.      Human Capacity Issues (2days, Walu moderating)
4.      Youth and Gender Issues (2days, Dr. C. Adeya moderating)
5.      Strengths and Challenges for Kenya as a BPO destination (2days, Dr.
C. Adeya moderating)

The Aim of the e-discussion is to:
Present the interim findings from the BPO research team and to get inputs
from the ICT community and other e-participants in Kenya.

The Objectives of the e-discussion are:
* to share the interim findings of the BPO study
* to obtain inputs from the e-participants
* to begin to build consensus on the policy implications

The Outputs
The main output is a summary of the e-participants contributions. This
summary will be used to enrich the findings to be presented in a
stakeholders' workshop at the end of June 2009.

We look forward to your active contribution to this important discussion
next week and promise to run the eContent discussion soon after.

walu.

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-- 
David Otwoma,
Chief Science Secretary,
National Council for Science and Technology,
Utalii House 9th Floor,
Mobile tel: +254 722 141771,
Office tel: +254 (0)20 2346915,
P. O. Box 5687 - 00100, Nairobi, Kenya
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