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<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:11.0pt;
font-family:Tahoma'>Hi Mureithi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:11.0pt;
font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Tahoma><span
style='font-size:11.0pt;font-family:Tahoma'>Thank you for highlighting the
upcoming NGO outsourcing forum on the list. AITEC has received a grant from the
Rockefeller Foundation to organize a one-day Forum for NGO’s and
Development Partners with the primary objective of informing
decision-makers in NGOs and other developmental organisations of the potential
to reduce costs and increase impact and service delivery to society through
outsourcing their non-core activities. <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Tahoma><span
style='font-size:11.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Tahoma><span
style='font-size:11.0pt;font-family:Tahoma'>In addition, the event will
showcase the services on offer by Kenyan outsourcing service providers. The
Forum will be primarily a capacity-building process, educating NGOs regarding
the theory and practice of outsourcing and how it can apply in the
developmental sector, particularly how it can apply to their organisations and
help them improve their productivity. A secondary objective is to inform the
NGO community of the service providers operating in <st1:place w:st="on"><st1:country-region
w:st="on">Kenya</st1:country-region></st1:place>, the services they offer and
how they could work with them, and the benefits that they would derive from
that. The Forum is being organized under the auspices of the Kenya Ministry of
Information and Communications and the Kenya ICT Board.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Tahoma><span
style='font-size:11.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Tahoma><span
style='font-size:11.0pt;font-family:Tahoma'>We are inviting stakeholders in the
industry that would benefit from participating in the upcoming forum to be held
on the Wednesday 17<sup>th</sup> June at the Laico regency hotel to register;
Kindly fill in your details on the attached registration form and email it to <a
href="mailto:kenyainfo@aitecafrica.com">kenyainfo@aitecafrica.com</a>. The
event is free to attend, although spaces are limited, so pre-registration is
mandatory. <o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Tahoma><span
style='font-size:11.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Tahoma><span
style='font-size:11.0pt;font-family:Tahoma'>I have attached the conference programme
and registration form for reference and consideration.<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Tahoma><span
style='font-size:11.0pt;font-family:Tahoma'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-align:justify'><font size=2 face=Tahoma><span
style='font-size:11.0pt;font-family:Tahoma'>Regards<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:11.0pt;
font-family:Tahoma'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><strong><b><font size=2 color=black face=Tahoma><span
lang=EN-GB style='font-size:11.0pt;font-family:Tahoma;color:black'>John Mwangi</span></font><o:p></o:p></b></strong></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 color=black
face=Tahoma><span lang=EN-GB style='font-size:11.0pt;font-family:Tahoma;
color:black'>Managing Director</span></font></st1:PersonName><font
color=black face=Tahoma><span lang=EN-GB style='font-family:Tahoma;color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Tahoma><span lang=EN-GB
style='font-size:11.0pt;font-family:Tahoma;color:black'>AITEC <U1:PLACE u2:st="on"><st1:place
w:st="on">East Africa</U1:PLACE></st1:place><o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2
color=black face=Tahoma><span lang=EN-GB style='font-size:11.0pt;font-family:
Tahoma;color:black'>Showbe</span></font></st1:PlaceName><font size=2
color=black face=Tahoma><span lang=EN-GB style='font-size:11.0pt;font-family:
Tahoma;color:black'> <U1:PLACETYPE u2:st="on"><st1:PlaceType w:st="on">Plaza</U1:PLACETYPE></st1:PlaceType></span></font></st1:place><font
size=2 color=black face=Tahoma><span lang=EN-GB style='font-size:11.0pt;
font-family:Tahoma;color:black'>, Annexe H4 <o:p></o:p></span></font></p>
<p class=MsoNormal><U1:PLACE u2:st="on"><U1:PLACENAME u2:st="on"><st1:Street
tabIndex="0"
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on"><st1:address tabIndex="0"
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on"><font size=2 color=black face=Tahoma><span lang=EN-GB
style='font-size:11.0pt;font-family:Tahoma;color:black'>Muranga Road</span></font></st1:address></st1:Street><font
size=2 color=black face=Tahoma><span lang=EN-GB style='font-size:11.0pt;
font-family:Tahoma;color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><U1:ADDRESS u2:st="on"><U1:ADDRESS u2:st="on"><U1:STREET u2:st="on"><st1:address
tabIndex="0"
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on"><st1:Street tabIndex="0"
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on"><font size=2 color=black face=Tahoma><span lang=EN-GB
style='font-size:11.0pt;font-family:Tahoma;color:black'>PO Box 13891-00800</U1:STREET></U1:ADDRESS></span></font></st1:Street></st1:address><font
size=2 color=black face=Tahoma><span lang=EN-GB style='font-size:11.0pt;
font-family:Tahoma;color:black'>, <U1:CITY u2:st="on"><st1:City tabIndex="0"
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on">Nairobi</U1:CITY></st1:City>, <U1:COUNTRY-REGION u2:st="on"><st1:country-region
tabIndex="0"
style="BACKGROUND-POSITION: left bottom; BACKGROUND-IMAGE: url(res://ietag.dll/#34/#1001); BACKGROUND-REPEAT: repeat-x"
w:st="on">Kenya</U1:COUNTRY-REGION></st1:country-region><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=maroon face=Wingdings><span lang=EN-GB
style='font-size:10.0pt;font-family:Wingdings;color:maroon'>(</span></font><strong><b><font
color=black face="Bookman Old Style"><span lang=EN-GB style='font-family:"Bookman Old Style";
color:black'> </span></font></b></strong><strong><b><font size=2 color=black
face="Bookman Old Style"><span lang=EN-GB style='font-size:11.0pt;font-family:
"Bookman Old Style";color:black'>(</span></font></b></strong><strong><b><font
size=2 color=black face=Tahoma><span lang=EN-GB style='font-size:11.0pt;
font-family:Tahoma;color:black'>Office) </span></font></b></strong><strong><b><font
size=2 color=black face=Tahoma><span lang=EN-GB style='font-size:11.0pt;
font-family:Tahoma;color:black;font-weight:normal'>+254 20 2121028</span></font></b><o:p></o:p></strong></p>
<p class=MsoNormal><font size=2 color=maroon face=Wingdings><span lang=EN-GB
style='font-size:10.0pt;font-family:Wingdings;color:maroon'>(</span></font><strong><b><font
color=black face="Times New Roman"><span lang=EN-GB style='color:black'> </span></font></b></strong><strong><b><font
size=2 color=black face=Tahoma><span lang=EN-GB style='font-size:11.0pt;
font-family:Tahoma;color:black'>(Cell) +</span></font></b></strong><strong><b><font
size=2 color=black face=Tahoma><span lang=EN-GB style='font-size:11.0pt;
font-family:Tahoma;color:black;font-weight:normal'>254 721 860 228</span></font></b></strong><strong><b><font
color=black face=Tahoma><span lang=EN-GB style='font-family:Tahoma;color:black'><o:p></o:p></span></font></b></strong></p>
<p class=MsoNormal><font size=2 color=maroon face=Wingdings><span lang=EN-GB
style='font-size:11.0pt;font-family:Wingdings;color:maroon'>*</span></font><strong><b><font
size=2 color=black face="Bookman Old Style"><span lang=EN-GB style='font-size:
11.0pt;font-family:"Bookman Old Style";color:black'> </span></font></b></strong><font
size=2 face=Tahoma><span style='font-size:11.0pt;font-family:Tahoma'><a
href="mailto:johnm@aitecafrica.com"><span lang=EN-GB>johnm@aitecafrica.com</span></a></span></font><font
size=2 face="Bookman Old Style"><span style='font-size:11.0pt;font-family:"Bookman Old Style"'><o:p></o:p></span></font></p>
<p class=MsoNormal><strong><b><font size=2 color=black face=Tahoma><span
lang=EN-GB style='font-size:11.0pt;font-family:Tahoma;color:black'><a
href="http://www.aitecafrica.com/"><span style='font-weight:normal'>www.aitecafrica.com</span></a></span></font></b></strong><strong><b><font
color=black face=Tahoma><span lang=EN-GB style='font-family:Tahoma;color:black'><o:p></o:p></span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></b></strong></p>
<p class=MsoNormal><b><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black;font-weight:bold'><img border=0
width=244 height=111 id="_x0000_i1027" src="cid:image001.jpg@01C9E49E.BDB485A0"></span></font></b><strong><b><font
color=black face="Times New Roman"><span lang=EN-GB style='color:black;
font-weight:normal'><o:p></o:p></span></font></b></strong></p>
<p class=MsoNormal><strong><b><font size=3 color=black face="Times New Roman"><span
lang=EN-GB style='font-size:12.0pt;color:black'><o:p> </o:p></span></font></b></strong></p>
<p class=MsoNormal></U1:ADDRESS></U1:PLACENAME><font size=3
face="Times New Roman"><span style='font-size:12.0pt'> </span></font><font
size=2 face=Tahoma><span style='font-size:11.0pt;font-family:Tahoma'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><hr</U1:PLACE> size=2
width="100%" align=center tabindex=-1> <o:p></o:p></span></font></p>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
kictanet-bounces+johnm=aitecafrica.com@lists.kictanet.or.ke
[mailto:kictanet-bounces+johnm=aitecafrica.com@lists.kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>muriuki mureithi<br>
<b><span style='font-weight:bold'>Sent:</span></b> Friday, May 29, 2009 12:42
PM<br>
<b><span style='font-weight:bold'>To:</span></b> johnm@aitecafrica.com<br>
<b><span style='font-weight:bold'>Cc:</span></b> 'Luvisia Bakuli'; 'KICTAnet
ICT Policy Discussions'<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet]
Notice:-BPO eDiscussion, June 2nd-15th, 2009</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Mckinsey is scheduled to make a
presentation of their BPO study on June 17<sup>th</sup> at a
workshop organized by AITEC at Laico Regency <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>AITEC will perhaps clarify the possible
participation in the event <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Cheers <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>muriuki mureithi<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke
[mailto:kictanet-bounces+mureithi=summitstrategies.co.ke@lists.kictanet.or.ke] <b><span
style='font-weight:bold'>On Behalf Of </span></b>David Otwoma<br>
<b><span style='font-weight:bold'>Sent:</span></b> 28 May 2009 11:09<br>
<b><span style='font-weight:bold'>To:</span></b>
mureithi@summitstrategies.co.ke<br>
<b><span style='font-weight:bold'>Cc:</span></b> Luvisia Bakuli; KICTAnet ICT
Policy Discussions<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [kictanet]
Notice:-BPO eDiscussion, June 2nd-15th, 2009</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Walu,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Please receive much appreciation to what you are doing.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>It is true there are the efforts being done by Prof. T. Waema et
al. We were present during the launch at KICC of the study and among
GoK organizations which, then, pledged to be part of the study included Kenya
ICT Board and CCK. The Kenya BPO&CC Society had strong
representation on the team (in the persons of the Chair and Vice
Chair) and the only funder at that point was the Canadians through
IDRC. Did more organizations top up what IDRC had put on the table?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>The McKinsey part has been shrouded in usual GoK bureaucracy and
it would be interesting to know who are the team members and how they were
recruited. More interesting is that the buzz that the report is 'ready' and
what is yet to happen is its 'launch' (before or after Stakeholders feedback
should be the question!).<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>That aside, there is also another effort by Prof. David L. Bakuli
.........<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>read on......below on past emails.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Have a great day all.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>David<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>David Otwoma to Gilda, Gilda, Esther, <st1:City w:st="on"><st1:place
w:st="on">Nancy</st1:place></st1:City>, Edwin, Peter, Lucy, Peres, peres,
Luvisia, Luvisia <br>
show details May 19 (9 days ago) Reply<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Morning Executive Members,<br>
<br>
Prof. David L. Bakuli is a long time acquaintance who is now at Westfield State
College as the Business Internship Coordinator in the State of <st1:State
w:st="on">Massachusetts</st1:State> in the <st1:country-region w:st="on"><st1:place
w:st="on">USA</st1:place></st1:country-region>. During the Conference on
Dissemination of Research Results and Exhibition of Innovations organized by
the NCST from 4th to 8th May, 2009 he was in Kenya to attend it.<br>
<br>
Below please find a self explanatory email he sent me. If you are willing to
participate in his request you may get to him directly (have ccd him this
email) or you may use me. He is aware that we have a strong Kenya Business
Process Outsourcing and Contact Centre Society with all of us as the Executive
but more important the issues he raises in the questions may be of interest to
our future, present and past members.<br>
<br>
Just as a point of information to the good Prof. BPO is one of the flagship
projects in the Economic Pillar (Vision 2030). It appears on page 78 of the
Vision 2030 First Medium term Plan 2008-2012 as section 4.5. 4.5.1 deals with
Situation Analysis, Emerging Issues and Challenges. 4.5.2 on page 79 deals with
Programmes and Projects for 2008-2012. 4.5.3 deals with Policy, Legal and
Institutional Reforms. It may interest all of us that 'the BPO and CC policy
will guide the operations of BPO and CC and set a framework that will guide the
growth of the BPO sector' is the only sentence in section 4.5.3!!!!!!! Do not
be surprised when, IDRC, Rockfella (sp), McKinsey & Co. etc.come to
jump in to fill this void (no policy framework, etc etc.)<br>
<br>
Please feel free to ask for clarifications where there might be haziness.<br>
<br>
Kind regards,<br>
<br>
David<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Luvisia Bakuli to me <br>
show details May 18 (10 days ago) Reply<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>David – Business Process Outsourcing (BPO) has been identified as
one of<br>
the four pillars to support <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>'s
overarching Vision 2030. The BPO<br>
sector, according to a recent Gartner report, is supposed to grow<br>
despite the global economic slowdown.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I am looking for stories about successful and not so successful<br>
outsourcing businesses in <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>.
Your comment during the conference<br>
prompted me to follow up with your experiences in the private sector especially<br>
outsourcing business. I am writing a series of short cases and will<br>
disguise the information so that individual businesses and owners are<br>
identified. For this reason, I have the following questions that I would<br>
like you to answer for me as part of this series on the study of the BPO<br>
or call centre business in <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>.<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks so much,<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>D. L. Bakuli<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
1. Question 1: What was the name of your business and in
what<br>
sector was your business?<br>
2. Question 2: How long did you operate your
outsourcing/call<br>
centre business?<br>
3. Question 3: What were the highs and lows in the operation
of<br>
this business?<br>
4. Question 4:Reflecting on your experiences operating the<br>
business, what advice would you give a
person starting out now<br>
to operate a similar business in <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>?<br>
5. Question 5: As a current or past member of BPO &
Contact Centre<br>
Society (BPOCSS), what is your view about
what role the society<br>
has played or ought to play in fostering
the BPOCC sector in<br>
<st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>?<br>
6. Question 6:Are there any handicaps that BPOCC society
faces in<br>
its operations within <st1:country-region
w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>?<br>
7. Question 7:As a former Kenyan in the Diaspora, what role
do you<br>
think professional Kenyans can play to
support business process<br>
outsourcing in <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>?<br>
8. Question 8: What do you think are the top key success
factors in<br>
the BPO and Call Centre Business? That is,
what are the vendors<br>
looking for when they engage a
Kenyan-based call centre or BPO?<br>
9. Question 9: From where do the the top vendors who outsource
in<br>
<st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region> hail? (North America, Western
Europe, <st1:place w:st="on">Africa</st1:place>, etc.)<br>
10. Question 10:Beyond listing BPO as one of the four pillars to
the<br>
Vision 2030, what else can the Government
of Kenya do, or has<br>
done so far, to support the BPO sector?<br>
11. Question 11: Looking back at your experience and that of other<br>
firms in the BPOCC sector, what would you
say are <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>'s<br>
strengths as compared to say <st1:country-region
w:st="on">India</st1:country-region>, <st1:country-region w:st="on">South
Africa</st1:country-region>, <st1:country-region w:st="on"><st1:place w:st="on">Brazil</st1:place></st1:country-region>,
etc?<br>
What are its weaknesses?<br>
12. Question 12: What is your estimate of domestic outsourcing?
That<br>
is what percentage of outsourcing business
in <st1:country-region w:st="on"><st1:place w:st="on">Kenya</st1:place></st1:country-region>
is by Kenyan<br>
vendors such as banks, manufacturing
business, etc located in<br>
<st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>?<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>On Thu, May 28, 2009 at 8:40 AM, Eric M.K Osiakwan <<a
href="mailto:emko@internetresearch.com.gh">emko@internetresearch.com.gh</a>>
wrote:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Walu,<br>
<br>
I may be wrong but there is also a BPO study being done under the auspices of
Kenya ICT Board by McKinsey.......<br>
<br>
Eric here <o:p></o:p></span></font></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
<br>
<br>
<br>
On 27 May 2009, at 09:27, Walubengo J wrote:<o:p></o:p></span></font></p>
</div>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><br>
Dear esteemed Listers (& apologies for cross-posting),<br>
<br>
I must seek your apologies for having to bring forth the BPO discussion ahead
of the eContent Discussion as earlier planned. This is due to the fact
that the BPO research undertaken by UoN, Prof. T. Waema et al has some strict
publishing deadlines and he did NOT want to go to press without feedback from
the community.<br>
<br>
We therefore seek your indulgence to ran the BPO discussion next week from
Tuesday 2nd June 2009 for 2weeks according to the following themes and
specifications:<br>
<br>
e-Discussion outline:<br>
1. The policy, legal and institutional frameworks for BPO
sector (2days, Walu moderating)<br>
2. Subsidies accorded to BPO sector (2days, Walu
moderating)<br>
3. Human Capacity Issues (2days, Walu moderating)<br>
4. Youth and Gender Issues (2days, Dr. C. Adeya moderating)<br>
5. Strengths and Challenges for <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region> as a BPO destination (2days,
Dr. C. Adeya moderating)<br>
<br>
The Aim of the e-discussion is to:<br>
Present the interim findings from the BPO research team and to get inputs from
the ICT community and other e-participants in <st1:country-region w:st="on"><st1:place
w:st="on">Kenya</st1:place></st1:country-region>.<br>
<br>
The Objectives of the e-discussion are:<br>
* to share the interim findings of the BPO study<br>
* to obtain inputs from the e-participants<br>
* to begin to build consensus on the policy implications<br>
<br>
The Outputs<br>
The main output is a summary of the e-participants contributions. This summary
will be used to enrich the findings to be presented in a stakeholders' workshop
at the end of June 2009.<br>
<br>
We look forward to your active contribution to this important discussion next
week and promise to run the eContent discussion soon after.<br>
<br>
<br>
walu.<br>
<br>
<br>
<br>
<br>
<br>
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</blockquote>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
<br clear=all>
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
-- <br>
David Otwoma,<br>
Chief Science Secretary,<br>
National Council for Science and Technology,<br>
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Mobile tel: +254 722 141771,<br>
Office tel: +254 (0)20 2346915,<br>
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00100, <st1:place w:st="on"><st1:City w:st="on">Nairobi</st1:City>, <st1:country-region
w:st="on">Kenya</st1:country-region></st1:place><br>
email: <a href="mailto:otwomad@gmail.com">otwomad@gmail.com</a> & <a
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<a href="http://www.ncst.go.ke">www.ncst.go.ke</a><o:p></o:p></span></font></p>
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