[kictanet] IS THE SAFARICOM NETWORK BECOMING OBSOLETE

[muthoni]

Alex,

This sound just too familiar to me! I had a similar experience last week on
Friday.  I had enough money on my Safaricom line; I used it to connect to
the Internet (from my computer via blue tooth) to download my email to
Outlook.  After disconnecting, I still had over KES 100 worth of credit but
I could not even send a text message.  I kept receiving '. you have
insufficient.' message.  I was forced to purchase more airtime in order to
continue using my phone.

I indeed confirm that THERE IS A PROBLEM!

 

Muthoni

 

  _____  

From: kictanet-bounces+muthoni=uonbi.ac.ke at lists.kictanet.or.ke
[mailto:kictanet-bounces+muthoni=uonbi.ac.ke at lists.kictanet.or.ke] On Behalf
Of Alex Owiti
Sent: Friday, December 11, 2009 11:41 AM
To: muthoni at uonbi.ac.ke
Cc: KICTAnet ICT Policy Discussions
Subject: [kictanet] IS THE SAFARICOM NETWORK BECOMING OBSOLETE

 

Today in the morning, I did top up my phone with Sh.100 then I proceeded to
download some stuff on my phone and the balance was Sh.39.00-Now I can't
make a call and I can't text-what kind of a joke is this-I have decided to
call the Safaricom's care center and the agent told me that I might have
logged out from the internet wrongly and so I should confirm if some of the
applications are running and money is being utilized-which was not the
case-she has adviced me to remove my SIM card and the battery and return
them again and things will be normalized-but after just doing that-I have
been told I have insufficient credit-I DEMAND AN EXPLANATION TO THIS MISERY.

 

Regards

 

Alex.


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+++++++++++++++++++++++++++++++++++++++
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The University of Nairobi is committed to providing quality services to all
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from time to time through an effective implementation of the Quality
Management System based on ISO 9001:2008 standard.

University of Nairobi Website: http://www.uonbi.ac.ke/
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