[kictanet] Is KRA ready for e-commerce

[robert yawe]

Yet again the Kenyan government is unable to show true dedication to implementing ICT.

After my problem with sending an e-mail to KRA yesterday I decided to revert to our traditional means of communication, the telephone.

I called the number listed for the party who could answer my query and instead of getting a human answer or at least an IVR the system sent my call directly to a message on hold system which proceeded to tell me about what KRA does.

After staying on hold while listening to the pre-recorded message I gave up and disconnected.  

Ndemo and Co, we are talking about providing  outsourcing services for foreign companies yet we have not even tried to outsource the largest local provider of services the Government.

How difficult is it for KRA to setup a call center which we can call and get instant assitance, how do we expect to provide quality service to outsiders yet we do not have a culture of providing quality service to our own people.

And better still this would not require a marine cable to land.
 
Robert Yawe
KAY System Technologies Ltd
Phoenix House, 6th Floor
P O Box 55806 Nairobi, 00200
KEnya 
Tel: +254722511225

----- Original Message ----
From: robert yawe <robertyawe at yahoo.co.uk>
To: robertyawe at yahoo.co.uk
Cc: KICTAnet ICT Policy Discussions <kictanet at lists.kictanet.or.ke>
Sent: Wednesday, 6 February, 2008 10:02:22 AM
Subject: [kictanet] Is KRA ready for e-commerce

Hi,

I previously raised the issue of KRA's Lnad Rent Checker which does not work, still doesn't, this time I went to the KRA site to try and raise a complete so I clicked on the e-mail address of the staff responsible contact address is displayed as Fidelis.Mulei at kra.go.ke but when the mail was sent the e-mail address was Andrew.Okello at kra.go.ke.

That should be fine, but the mail bounces with a recipient unknown message.

I think KRA needs to apply their diligence in collecting taxes to maintaining their web site.  Imagine if you mailed your tax return on the date of the deadline, I am a Kenyan so do not held this against me, just to realise the following morning that the e-mail address that KRA advertised in the press was
 actually the wrong one.

Regards
 



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