<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt">Yet again the Kenyan government is unable to show true dedication to implementing ICT.<br><br>After my problem with sending an e-mail to KRA yesterday I decided to revert to our traditional means of communication, the telephone.<br><br>I called the number listed for the party who could answer my query and instead of getting a human answer or at least an IVR the system sent my call directly to a message on hold system which proceeded to tell me about what KRA does.<br><br>After staying on hold while listening to the pre-recorded message I gave up and disconnected. <br><br>Ndemo and Co, we are talking about providing outsourcing services for foreign companies yet we have not even tried to outsource the largest local provider of services the Government.<br><br>How difficult is it for
KRA to setup a call center which we can call and get instant assitance, how do we expect to provide quality service to outsiders yet we do not have a culture of providing quality service to our own people.<br><br>And better still this would not require a marine cable to land.<br><div> </div>Robert Yawe<br>KAY System Technologies Ltd<br>Phoenix House, 6th Floor<br>P O Box 55806 Nairobi, 00200<br>KEnya<div> </div><div>Tel: +254722511225<div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: robert yawe <robertyawe@yahoo.co.uk><br>To: robertyawe@yahoo.co.uk<br>Cc: KICTAnet ICT Policy Discussions <kictanet@lists.kictanet.or.ke><br>Sent: Wednesday, 6 February, 2008 10:02:22 AM<br>Subject: [kictanet] Is KRA ready for e-commerce<br><br><div style="font-family: times new roman,new
york,times,serif; font-size: 12pt;">Hi,<br><br>I previously raised the issue of KRA's Lnad Rent Checker which does not work, still doesn't, this time I went to the KRA site to try and raise a complete so I clicked on the e-mail address of the staff responsible contact address is displayed as <a rel="nofollow" ymailto="mailto:Andrew.Okello@kra.go.ke" target="_blank" href="mailto:Andrew.Okello@kra.go.ke">Fidelis.Mulei@kra.go.ke</a> but when the mail was sent the e-mail address was Andrew.Okello@kra.go.ke.<br><br>That should be fine, but the mail bounces with a recipient unknown message.<br><br>I think KRA needs to apply their diligence in collecting taxes to maintaining their web site. Imagine if you mailed your tax return on the date of the deadline, I am a Kenyan so do not held this against me, just to realise the following morning that the e-mail address that KRA advertised in the press was
actually the wrong one.<br><br>Regards<br><div> </div></div><br>
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