[kictanet] Safaricom, Airtel spared paying customers for network outages

[Alex Watila]

clearly consumer rights are not a priority

_________________________
Sent from my mobile

On Sat, 29 Jan 2022, 13:05 Mwendwa Kivuva via KICTANet, <
kictanet at lists.kictanet.or.ke> wrote:

> Telecommunications operators have been left off the hook.
>
> The Kenya Information and Communication (Amendment) Bill required the
> telcos, including Safaricom, Airtel Kenya and Telkom Kenya, to compensate
> their callers Sh10 for every dropped call.
>
> Customers were to be compensated for a maximum of three dropped calls per
> day for up to Sh30.
>
> The Bill which was introduced in Parliament in 2020 lapsed this week. It
> was to compel mobile telephony firms to improve the quality and
> availability of calls on their networks.
>
> The proposed law aimed at shielding millions of mobile phone clients from
> poor services related to network outages, including lack of Internet
> connections.
>
> A Bill expires or lapses when MPs fail to debate it and it is not reviewed
> by a parliamentary committee one year after being tabled in the House.
>
> Callers are currently not compensated for call outages, a legal gap that
> has shielded telcos grappling with network hitches in different parts of
> the country.
>
> Read more ...
> https://www.google.com/amp/s/www.businessdailyafrica.com/bd/corporate/industry/safaricom-airtel-spared-paying-customers-for-network-outages-3696558%3fview=htmlamp
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