[kictanet] Safaricom, Airtel spared paying customers for network outages

Mwendwa Kivuva Kivuva at transworldafrica.com
Sat Jan 29 12:55:57 EAT 2022

Telecommunications operators have been left off the hook.

The Kenya Information and Communication (Amendment) Bill required the
telcos, including Safaricom, Airtel Kenya and Telkom Kenya, to compensate
their callers Sh10 for every dropped call.

Customers were to be compensated for a maximum of three dropped calls per
day for up to Sh30.

The Bill which was introduced in Parliament in 2020 lapsed this week. It
was to compel mobile telephony firms to improve the quality and
availability of calls on their networks.

The proposed law aimed at shielding millions of mobile phone clients from
poor services related to network outages, including lack of Internet

A Bill expires or lapses when MPs fail to debate it and it is not reviewed
by a parliamentary committee one year after being tabled in the House.

Callers are currently not compensated for call outages, a legal gap that
has shielded telcos grappling with network hitches in different parts of
the country.

Read more ...
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