[kictanet] E-Citizen portal gazetted as government's official digital payment platform

Sat Dec 31 14:15:08 EAT 2022

Very true Alex, there is still a lot to be done when it comes to eCitizen.

The issue you have mentioned aside, I believe if the Government is going to
be considering activating eCitizen and the only portal there are 2 glaring
issues (and they are very glaring, it's not a walk in the park - these
issues will definitely need to be addressed).

   1. Firstly the eCitizen "My Profile" page has not been working and has
   not been resolved for years on end. What will happen if someone updates
   their details? Such as contact details? At the moment you can't do that on
   eCitizen.
   2. Secondly, for a service as critical as eCitizen there needs to be a 2
   factor authentication mechanism for added user security. When a choice of 2
   factor authentication is also considered it should be able to work on
   multiple levels:
      1. Using phone number Auth (and it should have provision to work with
      numbers outside the country for diaspora based Kenyans).
      2. Using email auth.
      3. Using 3rd party 2FA services. Some countries develop their own 2FA
      auth applications that can be deployed on any smartphone and activated.

I think also credible cyber security will need to do assessment and
recommendations.

On Sat, Dec 31, 2022 at 2:47 PM Alex Watila via KICTANet <
kictanet at lists.kictanet.or.ke> wrote:

> Ownership, revenue sharing, missing legal instruments etc
>
> On a user experience (ux)
>
> i applied for certificate of good conduct went to cid for fingerprinting
> and they told me they did not recognize the appointment given to me by the
> platform. Rescheduled and used kibera huduma center and was sorted.
>
> On the passport application the print and download functionalities produce
> two different formats one of which is not accepted at nyayo house.
>
> Lot's of work still needed for true egovernment services
>
> On Sat, 31 Dec 2022, 13:11 James Mbugua, <jgmbugua at gmail.com> wrote:
>
>>
>> What were the disputes?
>>
>> JG
>>
>> On Sat, Dec 31, 2022 at 11:11 AM Alex Watila via KICTANet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>>> Were the various legal disputes resolved?
>>>
>>> On Sat, 31 Dec 2022, 10:38 Victor Kapiyo via KICTANet, <
>>> kictanet at lists.kictanet.or.ke> wrote:
>>>
>>>> All payments for government services shall be made through the
>>>> E-citizen portal.
>>>>
>>>> This comes as Cabinet Secretary for Treasury Njuguna Ndung’u gazettes
>>>> the portal to be the official government digital payment platform.
>>>>
>>>>
>>>>
>>>> https://www.the-star.co.ke/news/2022-12-31-e-citizen-portal-gazetted-as-governments-official-digital-payment-platform/
>>>>
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> interested and involved in ICT policy and regulation. KICTANet is a
> catalyst for reform in the Information and Communication Technology sector.
> Its work is guided by four pillars of Policy Advocacy, Capacity Building,
> Research, and Stakeholder Engagement.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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> KICTANet - The Power of Communities, is Kenya's premier ICT policy
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-- 
*Ahmed Maawy*
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