[kictanet] Fwd: Link utilization

[Boniface Machuki]

I think zuku are the worst of the lot. They make you buy a product  thinking connection will be immediate. Only for their customer service team to tell you to wait 5 days for unexplained technical reasons!

-----Original Message-----
From: "Nelson Kwaje via kictanet" <kictanet at lists.kictanet.or.ke>
Sent: ‎10/‎1/‎2018 9:34 PM
To: "machukib at gmail.com" <machukib at gmail.com>
Cc: "Nelson Kwaje" <nelson at web4all.co.ke>
Subject: [kictanet] Fwd: Link utilization



Hey folks, 


Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred  with since then . Is it legal for ISPs to cut service based on such justifications. 


Cheere 
Nelson 




Dear Mike 
Please send me a copy of the "fair use  policy", I hope it contains a clear definition of the intendned purposes.  

Because I don't recall signing or consenting to  such an agreement.  
Regards 
Nelson 


On Mon, 17 Sep 2018, 16:27 Mike 

Hello


We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose. 
 
>From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. 
The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:
 
i. Upgrading to a higher subscription 
ii. Managing your usage to be within the dimensions of the product.


Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.
 




Regards,
Mike
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