[kictanet] Fwd: Link utilization

[Nelson Kwaje]

Hey folks,

Please see the below exchange between me and my ISP. They did not get back
to me after my reply and the internet was not interred  with since then .
Is it legal for ISPs to cut service based on such justifications.

Cheere
Nelson


Dear Mike
Please send me a copy of the "fair use  policy", I hope it contains a clear
definition of the intendned purposes.
Because I don't recall signing or consenting to  such an agreement.
Regards
Nelson

On Mon, 17 Sep 2018, 16:27 Mike

> Hello
>
> We note that the link is being over utilized hence the course for slow
> speeds. Something to note is that our various products are governed by a
> fair usage policy that is supposed to ensure that a product is used for its
> intended purpose.
>
> From your today’s usage, we note that you are exhausting the FUP limit for
> the subscribed product: Faiba home 50 Mbps.
> The system is designed to limit your speed for the remainder of the peak
> hours once this threshold is reached. Kindly consider:
>
> i. Upgrading to a higher subscription
> ii. Managing your usage to be within the dimensions of the product.
>
> Kindly see the attached is your average utilization graph and the most
> active protocols showing your usage for the day.
>
>
>
> *Regards,*
>
> *Mike*
>
>
>
>
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