<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body><div><div style="font-family: Calibri,sans-serif; font-size: 11pt;">I think zuku are the worst of the lot. They make you buy a product thinking connection will be immediate. Only for their customer service team to tell you to wait 5 days for unexplained technical reasons!</div></div><div dir="ltr"><hr><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">From: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:kictanet@lists.kictanet.or.ke">Nelson Kwaje via kictanet</a></span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Sent: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">10/1/2018 9:34 PM</span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">To: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:machukib@gmail.com">machukib@gmail.com</a></span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Cc: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:nelson@web4all.co.ke">Nelson Kwaje</a></span><br><span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Subject: </span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">[kictanet] Fwd: Link utilization</span><br><br></div><div dir="ltr"><div dir="ltr"><div dir="ltr"><br clear="all"><div><div class="gmail_signature" dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div style="text-align: left;">Hey folks, </div><div style="text-align: left;"><br></div><div style="text-align: left;"><div style="font-size: 12px;" dir="ltr">Please see the below exchange between me and my ISP. They did not get back to me after my reply and the internet was not interred with since then . Is it legal for ISPs to cut service based on such justifications. </div><br class="gmail-Apple-interchange-newline" style="color: rgb(0, 0, 0); font-family: -webkit-standard;"></div></div></div></div></div></div></div></div><div class="gmail_quote">Cheere </div><div class="gmail_quote">Nelson </div><div class="gmail_quote"><br></div><div class="gmail_quote"><br></div><div class="gmail_quote"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div>Dear Mike </div><div dir="auto"><span style="font-size: 12px;">Please send me a copy of the "fair use policy", I hope it contains a clear definition of the intendned purposes. </span><br></div><div><div style="color: rgb(0, 0, 0); font-family: HelveticaNeue; font-size: 12px;"><span style="color: rgb(34, 34, 34); font-family: Arial,Helvetica,sans-serif; font-size: small;">Because I don't recall signing or consenting to such an agreement. </span></div>Regards </div><div>Nelson </div></div></div><br><div class="gmail_quote"><div dir="ltr">On Mon, 17 Sep 2018, 16:27 Mike <br></div><blockquote class="gmail_quote" style="margin: 0px 0px 0px 0.8ex; padding-left: 1ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid;">
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<div>Hello</div>
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<div>We note that the link is being over utilized hence the course for slow speeds. Something to note is that our various products are governed by a fair usage policy that is supposed to ensure that a product is used for its intended purpose. </div>
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<div>From your today’s usage, we note that you are exhausting the FUP limit for the subscribed product: Faiba home 50 Mbps. </div>
<div>The system is designed to limit your speed for the remainder of the peak hours once this threshold is reached. Kindly consider:</div>
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<div>i. Upgrading to a higher subscription </div>
<div>ii. Managing your usage to be within the dimensions of the product.</div>
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<div>Kindly see the attached is your average utilization graph and the most active protocols showing your usage for the day.</div>
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<p><i><span style="color: rgb(0, 111, 201);">Regards,</span></i></p>
<p><i><span style="color: rgb(0, 111, 201);">Mike</span></i></p>
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