[kictanet] Safaricom 'Stealing' From Mpesa Users Who Buy Airtime For Subscribers With Okoa Jahazi Debt -

Wed Nov 28 14:37:05 EAT 2018

I don't see a problem with Safaricom because they give the person the total
bill of 1. Bundle Purchase Amount and 2. The Okoa Jahazi debt to settle. If
you accept the terms you get deducted, if you refuse then no transaction
takes place. Its either you take it or leave it, or alternatively send the
50/- to the individual to spend on Okoa debt repayment.
Theres nothing to make noise over.

Peter

On Mon, Nov 26, 2018 at 8:55 AM Kevin Kamonye via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Perhaps the issue could be that we place Safaricom's employees and board
> at a pedestal that is too high.
>
> I have come to learn the hard way that the mediocrity that is in this
> company that is now so entrenched in our economy, is scary. I am not being
> dramatic. Kenya's core security, financial and communication infrastructure
> are in the hands of dunderheads, mostly.
>
> Getting back to the matter at hand, I ask Safaricom to stop this insult.
>
> I keep getting messages of Okoa Jahazi deductions. I did not get any of
> these T&C or debt notifications. I bought Airtime for another number a
> while ago. Yet see below the messages I received this morning.
>
> [image: safaricom_theft.png]
>
> Also, sometimes I get offers from Safaricom that they will double any
> credit amount that I to up.....................
>
> Regards,
>
> Kevin
>
> ᐧ
>
> On Mon, 19 Nov 2018 at 10:36, Ali Hussein via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
>>  Barrack, Ahmed and all
>>
>> There’s new thinking in 2018 that is needed for all organizations. On
>> this Safaricom needs to quickly retract and apologize. It is wrong on so
>> many levels:-
>>
>> 1. Expecting a third party to pay for someone’s loan simply because I am
>> buying them bundles is sneaky to say the least.
>>
>> 2. Exposing my liabilities to a third party is ethically wrong whether
>> I’ve accepted through T&Cs or not.
>>
>> 3. Inserting that option in a process that has really nothing to do with
>> it exposes the company to unnecessary bad publicity as is the case on this
>> matter.
>>
>> If the troubles of #BigTech globally is anything to go by I hope
>> Safaricom will learn from this.
>>
>> *Ali Hussein*
>> *Principal*
>> *AHK & Associates*
>> +254 0713 601113
>>
>> Twitter: @AliHKassim
>>
>> Skype: abu-jomo
>>
>> LinkedIn: http://ke.linkedin.com/in/alihkassim
>>
>> "We are what we repeatedly do. Excellence, therefore, is not an act but a
>> habit."  ~ Aristotle
>>
>>
>> Sent from my iPad
>>
>> On 19 Nov 2018, at 10:11 AM, Ahmed Mohamed Maawy via kictanet <
>> kictanet at lists.kictanet.or.ke> wrote:
>>
>> You have a point, but...
>>
>> If that is the case Barrack, as a service provider - you should place it
>> as part of the User Experience Journey. The one thing I don't understand is
>> why do I need to understand that I need to pay your debt through terms and
>> conditions?
>>
>> On Mon, Nov 19, 2018 at 10:04 AM Barrack Otieno <otieno.barrack at gmail.com>
>> wrote:
>>
>>> Ahmed,
>>>
>>> Many thanks for your perspective but if indeed the service provider gave
>>> a warning that the person owed them some money and that you were assuming
>>> the role of a guarantor then look no further. Terms and conditions apply.
>>> Its just business. The elephant in the room is how do the service providers
>>> deal with Customers that abuse credit facilities, i suppose this system
>>> mimics the guarantor system used by bankers. When all is said and done,
>>> they cornered the party they were looking for.
>>>
>>> Regards
>>>
>>> Regards
>>>
>>> Regards
>>>
>>> On Mon, 19 Nov 2018 09:58 Ahmed Mohamed Maawy via kictanet <
>>> kictanet at lists.kictanet.or.ke wrote:
>>>
>>>> Hello Barrack,
>>>>
>>>> You have a point. But however, someone else's bad habits shouldn't be
>>>> my problem. Infact if its anyone's problem Safaricom should own it.
>>>>
>>>> Can you imagine walking into Carrefour and someone shoplifted an item
>>>> and your told you need to pay for it?
>>>>
>>>> On Mon, Nov 19, 2018 at 9:35 AM Barrack Otieno via kictanet <
>>>> kictanet at lists.kictanet.or.ke> wrote:
>>>>
>>>>> Hi Wangari,
>>>>>
>>>>> I have seen the story but i don't see the problem here based on
>>>>> Safaricoms explanation. There are many people who take Okoa jahazi or
>>>>> Mshwari and throw away simcards hoping they can never be traced, it seems
>>>>> Safaricom is working overdrive to seal this loopholes. I guess this is an
>>>>> ethical issue that is double edged.
>>>>>
>>>>> Regards
>>>>>
>>>>> On Mon, 19 Nov 2018 09:28 WANGARI KABIRU via kictanet <
>>>>> kictanet at lists.kictanet.or.ke wrote:
>>>>>
>>>>>>
>>>>>> https://www.kahawatungu.com/2018/11/18/safaricom-stealing-mpesa-users-buy-airtime-subscribers-okoa-jahazi/
>>>>>>
>>>>>>
>>>>>> *A courteos response by the attendant to an aggrevated concerned
>>>>>> client.
>>>>>>
>>>>>> Highlights how interlinked people are as FinTech becomes more
>>>>>> entrenched.
>>>>>>
>>>>>> For a business, this is a relatively sure way to repayments. As the
>>>>>> client interactions/contacts also become by default payers. An extension of
>>>>>> SACCO system which makes it one of the safest lending models.
>>>>>>
>>>>>> How far might a customer be liable to the debts of the Supermarket
>>>>>> they shop at? How much information about the Supermarket's debt profile
>>>>>> would be at any customers reach.
>>>>>>
>>>>>> Now that the favorite Mama Mboga is paid him mobile money also, then
>>>>>> millions of Kenyans would be caught up in this. Paying off her debts as
>>>>>> they just click twendelee... yes, yes, yes to the T&R.
>>>>>>
>>>>>> So who says that it is wrong, illegal? Or why?
>>>>>>
>>>>>> While in the sensation, most stones and spears may be thrown at the
>>>>>> service provider, it's high time the consumer groups wear their hat as
>>>>>> neutrals for a sober guide.
>>>>>>
>>>>>> Kindly, might the Consumer lobby enlighten on this.
>>>>>>
>>>>>> *(Whether the case is true or not partly true or very true - it would
>>>>>> still be good to know whether this is a model to watch out for or even
>>>>>> borrow from).
>>>>>>
>>>>>> Blessed new week!
>>>>>>
>>>>>>
>>>>>> Be blessed.
>>>>>> Regards/Wangari
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>>>>> platform for people and institutions interested and involved in ICT policy
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>>>>>
>>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
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>>>>
>>>>
>>>> --
>>>> *Ahmed Maawy*
>>>> Skype: ultimateprogramer
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>>>> kictanet mailing list
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>>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>>>> for people and institutions interested and involved in ICT policy and
>>>> regulation. The network aims to act as a catalyst for reform in the ICT
>>>> sector in support of the national aim of ICT enabled growth and development.
>>>>
>>>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>>>> online that you follow in real life: respect people's times and bandwidth,
>>>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>>>> not spam, do not market your wares or qualifications.
>>>>
>>>
>>
>> --
>> *Ahmed Maawy*
>> Skype: ultimateprogramer
>>
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>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
>> _______________________________________________
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>>
>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
>> for people and institutions interested and involved in ICT policy and
>> regulation. The network aims to act as a catalyst for reform in the ICT
>> sector in support of the national aim of ICT enabled growth and development.
>>
>> KICTANetiquette : Adhere to the same standards of acceptable behaviors
>> online that you follow in real life: respect people's times and bandwidth,
>> share knowledge, don't flame or abuse or personalize, respect privacy, do
>> not spam, do not market your wares or qualifications.
>>
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>
> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>

-- 

----------
Don't wait for success; hunt it down like there's no tomorrow.
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