[kictanet] Safaricom 'Stealing' From Mpesa Users Who Buy Airtime For Subscribers With Okoa Jahazi Debt -

Mon Nov 26 08:53:40 EAT 2018

Perhaps the issue could be that we place Safaricom's employees and board at
a pedestal that is too high.

I have come to learn the hard way that the mediocrity that is in this
company that is now so entrenched in our economy, is scary. I am not being
dramatic. Kenya's core security, financial and communication infrastructure
are in the hands of dunderheads, mostly.

Getting back to the matter at hand, I ask Safaricom to stop this insult.

I keep getting messages of Okoa Jahazi deductions. I did not get any of
these T&C or debt notifications. I bought Airtime for another number a
while ago. Yet see below the messages I received this morning.

[image: safaricom_theft.png]

Also, sometimes I get offers from Safaricom that they will double any
credit amount that I to up.....................

Regards,

Kevin

ᐧ

On Mon, 19 Nov 2018 at 10:36, Ali Hussein via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

>  Barrack, Ahmed and all
>
> There’s new thinking in 2018 that is needed for all organizations. On this
> Safaricom needs to quickly retract and apologize. It is wrong on so many
> levels:-
>
> 1. Expecting a third party to pay for someone’s loan simply because I am
> buying them bundles is sneaky to say the least.
>
> 2. Exposing my liabilities to a third party is ethically wrong whether
> I’ve accepted through T&Cs or not.
>
> 3. Inserting that option in a process that has really nothing to do with
> it exposes the company to unnecessary bad publicity as is the case on this
> matter.
>
> If the troubles of #BigTech globally is anything to go by I hope Safaricom
> will learn from this.
>
> *Ali Hussein*
> *Principal*
> *AHK & Associates*
> +254 0713 601113
>
> Twitter: @AliHKassim
>
> Skype: abu-jomo
>
> LinkedIn: http://ke.linkedin.com/in/alihkassim
>
> "We are what we repeatedly do. Excellence, therefore, is not an act but a
> habit."  ~ Aristotle
>
>
> Sent from my iPad
>
> On 19 Nov 2018, at 10:11 AM, Ahmed Mohamed Maawy via kictanet <
> kictanet at lists.kictanet.or.ke> wrote:
>
> You have a point, but...
>
> If that is the case Barrack, as a service provider - you should place it
> as part of the User Experience Journey. The one thing I don't understand is
> why do I need to understand that I need to pay your debt through terms and
> conditions?
>
> On Mon, Nov 19, 2018 at 10:04 AM Barrack Otieno <otieno.barrack at gmail.com>
> wrote:
>
>> Ahmed,
>>
>> Many thanks for your perspective but if indeed the service provider gave
>> a warning that the person owed them some money and that you were assuming
>> the role of a guarantor then look no further. Terms and conditions apply.
>> Its just business. The elephant in the room is how do the service providers
>> deal with Customers that abuse credit facilities, i suppose this system
>> mimics the guarantor system used by bankers. When all is said and done,
>> they cornered the party they were looking for.
>>
>> Regards
>>
>> Regards
>>
>> Regards
>>
>> On Mon, 19 Nov 2018 09:58 Ahmed Mohamed Maawy via kictanet <
>> kictanet at lists.kictanet.or.ke wrote:
>>
>>> Hello Barrack,
>>>
>>> You have a point. But however, someone else's bad habits shouldn't be my
>>> problem. Infact if its anyone's problem Safaricom should own it.
>>>
>>> Can you imagine walking into Carrefour and someone shoplifted an item
>>> and your told you need to pay for it?
>>>
>>> On Mon, Nov 19, 2018 at 9:35 AM Barrack Otieno via kictanet <
>>> kictanet at lists.kictanet.or.ke> wrote:
>>>
>>>> Hi Wangari,
>>>>
>>>> I have seen the story but i don't see the problem here based on
>>>> Safaricoms explanation. There are many people who take Okoa jahazi or
>>>> Mshwari and throw away simcards hoping they can never be traced, it seems
>>>> Safaricom is working overdrive to seal this loopholes. I guess this is an
>>>> ethical issue that is double edged.
>>>>
>>>> Regards
>>>>
>>>> On Mon, 19 Nov 2018 09:28 WANGARI KABIRU via kictanet <
>>>> kictanet at lists.kictanet.or.ke wrote:
>>>>
>>>>>
>>>>> https://www.kahawatungu.com/2018/11/18/safaricom-stealing-mpesa-users-buy-airtime-subscribers-okoa-jahazi/
>>>>>
>>>>>
>>>>> *A courteos response by the attendant to an aggrevated concerned
>>>>> client.
>>>>>
>>>>> Highlights how interlinked people are as FinTech becomes more
>>>>> entrenched.
>>>>>
>>>>> For a business, this is a relatively sure way to repayments. As the
>>>>> client interactions/contacts also become by default payers. An extension of
>>>>> SACCO system which makes it one of the safest lending models.
>>>>>
>>>>> How far might a customer be liable to the debts of the Supermarket
>>>>> they shop at? How much information about the Supermarket's debt profile
>>>>> would be at any customers reach.
>>>>>
>>>>> Now that the favorite Mama Mboga is paid him mobile money also, then
>>>>> millions of Kenyans would be caught up in this. Paying off her debts as
>>>>> they just click twendelee... yes, yes, yes to the T&R.
>>>>>
>>>>> So who says that it is wrong, illegal? Or why?
>>>>>
>>>>> While in the sensation, most stones and spears may be thrown at the
>>>>> service provider, it's high time the consumer groups wear their hat as
>>>>> neutrals for a sober guide.
>>>>>
>>>>> Kindly, might the Consumer lobby enlighten on this.
>>>>>
>>>>> *(Whether the case is true or not partly true or very true - it would
>>>>> still be good to know whether this is a model to watch out for or even
>>>>> borrow from).
>>>>>
>>>>> Blessed new week!
>>>>>
>>>>>
>>>>> Be blessed.
>>>>> Regards/Wangari
>>>>> _______________________________________________
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>>>
>>>
>>> --
>>> *Ahmed Maawy*
>>> Skype: ultimateprogramer
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>>> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
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>>> sector in support of the national aim of ICT enabled growth and development.
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>>
>
> --
> *Ahmed Maawy*
> Skype: ultimateprogramer
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
>
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