[kictanet] State of Consumer Protection Report in Kenya - Request for Responses

Wed Apr 4 18:02:22 EAT 2018

I second Grace Bomu: under 2, film regulation, noting that film makers are
also, by the nature of their job, big film consumers.

Regards,
Mildred Achoch.

On Wednesday, April 4, 2018, Grace Bomu via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> Under both 1 and 2, data protection
> Under 2, films regulation, data bundles
>
> Best!
>
> Il mercoledì 4 aprile 2018, Consumers Federation of Kenya (Cofek) via
> kictanet <kictanet at lists.kictanet.or.ke> ha scritto:
>
>> *Dear Mr Kivuva,*
>>
>> *Many thanks for your kind response. *
>>
>> *This is the Word version of our outline especially Thematic Theme Number
>> 2 on ICT*
>>
>> *Kind Regards*
>>
>> *Jacob *
>>
>>
>>
>> *STATE OF CONSUMER PROTECTION IN KENYA APRIL, 2018*
>>
>>
>>
>> *About Cofek*
>>
>> The Consumers Federation of Kenya (Cofek) is Kenya’s independent,
>> self-funded, multi-sectorial, non-political and apex non-profit Federation
>> committed to consumer protection, education, research, consultancy,
>> litigation, anti-counterfeits campaign and business rating on consumerism
>> and customer-care issues.
>>
>> The Federation was registered on March 26, 2010. Cofek works towards a
>> fair, just and safe marketplace for all Kenyan and regional consumers in
>> all sectors of the economy. Cofek is a founder Chair of the Government-run
>> Kenya Consumer Protection Advisory Committee (Kecopac). Our mandate is
>> drawn from Article 46 of the Constitution of Kenya 2010, the Consumer
>> Protection Act, 2012 and the Competition Act, Cap 504 among other statutes.
>> The legal framework provides high thresholds for consumer protection in all
>> spheres and for both private and public sectors.
>>
>> *Mandate*
>> Our mandate is to defend, promote, develop and pursue consumer rights as
>> guided by Article 46 of the Constitution of Kenya 2010, the Consumer
>> Protection Act, 2012 and the Competition Act, Cap 504 and make it possible
>> for the consumers to get value for money
>>
>> *State of Consumer Protection Reports*
>>
>> The Consumer Protection Act, 2012 at Section 90(i) mandates the
>> Government of Kenya through KECOPAC to “undertaking or commissioning any
>> study or research which may be necessary to promote consumer protection and
>> thereby publish the State of National and County Consumer Protection Annual
>> Report”.
>>
>>
>>
>> In the absence of such reports from Government, and on which basis Cofek
>> would play a central role, we are in the process of releasing a report of
>> the state of consumer protection on specific aspects – in phases
>>
>>
>>
>> *Thematic Focus for State of Consumer Protection Reports – 1*
>>
>> We intend to release the State of Consumer Protection Report on the
>> following areas;
>>
>> 1.   *Banking and Financial Services Sector*: Interest rates capping
>> law; Sector Governance and overall discipline within the sector; Cost of
>> Credit; M-Shwari Interest case; Role of technology and implication on cost
>> of services; Marketing and Deceptive Advertising; Transparency and
>> Accountability; Bank disclosures and hidden costs; Mobile Money Transfer
>> Regulation Emerging Risks, Opportunities if any, among other issues
>>
>>
>>
>> 2.   *Information, Communication & Technology*: Review sector governance
>> and in particular developments at Communications Authority and other
>> parastatals; Mobile Inter-operability; Crypto currency and CBK discomfort;
>> Safaricom Dominance; Sector Competition and Analysys Mason Report;
>> Consistent MNOs failure on Quality of Service Assessments; Cost,
>> Reliability; Quality and potential regulation of Internet; Media Freedom;
>> Mshwari – CBA & Safaricom excessive interest rate (now known as “one off”
>> or “facilitation” fee; Opportunities for Telkom Kenya to increase sector
>> competitiveness: MNOs and Deceptive Advertising; Exclusive Mobile
>> Inter-operability Conversations fronted by CBK & ICT Ministry and MNOs;
>> Pay-TV and Premium Content Sharing, among other issues
>>
>>
>>
>> 3.   *Energy Sector:* Review sector governance and in particular
>> developments on soaring electricity prices and admission by KPLC of
>> “billing system errors”; Level of Taxes on cost on electricity – Fuel Cost
>> Charge; ForEx Adjustment as well as Inflation among others; Fuel
>> Adulteration; Deployment of thermal vs hydro & geothermal power combined;
>> Loans and Grants for Mega Projects, among others
>>
>>
>>
>> *STAKEHOLDER INPUT: AN INVITATION*
>>
>> As a requirement of public and stakeholder consultation, we invite
>> individual consumers and experts to weigh on the above-stated and related
>> issues. We will appreciate your brief take on the shift, if any, of the
>> access, quality, reliability and costs associated with consumer services
>> and goods in the 3 mentioned sectors. Cofek undertakes to observe strict
>> confidentiality. Such information will not be a divulged to a third and
>> will be solely used for the purpose of developing the Cofek State of
>> Consumer Protection Report within the said sectors. Informants who choose
>> to keep their identity are free to send us anonymous contributions to:
>> hotline at cofek.co.ke on or before Monday, April 9, 2018
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* lordmwesh at gmail.com [mailto:lordmwesh at gmail.com] *On Behalf Of *Mwendwa
>> Kivuva
>> *Sent:* Wednesday, April 4, 2018 1:10 AM
>> *To:* KICTAnet ICT Policy Discussions
>> *Cc:* Consumers Federation of Kenya (Cofek)
>> *Subject:* Re: [kictanet] State of Consumer Protection Report in Kenya -
>> Request for Responses
>>
>>
>>
>> Either on Thematic area 1, or 2, you should have added a component on
>> betting, lotteries, and other con games that use tech to lure the public.
>>
>>
>>
>> Also, you would get more responses if you had posted the content of the
>> document on the list, instead of attaching the PDF. Generally, less people
>> will bother to open an attachment.
>>
>>
>>
>> Regards
>>
>>
>> ______________________
>> Mwendwa Kivuva, Nairobi, Kenya
>>
>>
>>
>> On 3 April 2018 at 23:25, Consumers Federation of Kenya (Cofek) via
>> kictanet <kictanet at lists.kictanet.or.ke> wrote:
>>
>> Dear All,
>>
>>
>>
>> We trust that this mail finds you well and in high spirits
>>
>>
>>
>> We have attached our proposed State of Consumer Protection in Kenya
>> Report outline.
>>
>>
>>
>> We request your kind views on the 3 identified sectors. Thank you in
>> advance.
>>
>>
>>
>> Yours faithfully,
>>
>>
>>
>>
>>
>> Jacob Oyugi
>>
>> *PROGRAM OFFICER*
>>
>> Consumers Federation of Kenya (Cofek)
>>
>> Rehema Place, Block F Suite 45
>>
>> P.O Box 28053-00200, City Square
>>
>> Tel. +2540202615496, 3861718
>>
>> Mobile: 0715555550, 0733180008
>>
>> Email  : hotline at cofek.co.ke
>>
>> Web   : www.cofek.co.ke
>>
>> COFEK *– Restoring Consumer Confidence and Pride*
>>
>> *SUBSCRIBE to #CofekBreakingNews  Send “Cofek On” to 40408*
>>
>> *[image: Description: 3rdTraining]*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
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>>
>
>
> --
> Grace Mutung'u
> Skype: gracebomu
> @Bomu
> PGP ID : 0x33A3450F
>
>
>

-- 
Check out the Rock 'n' roll film festival, Kenya TV Channel!
http://kenyarockfilmfestivaljournal.blogspot.com
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