[kictanet] State of Consumer Protection Report in Kenya - Request for Responses

Wed Apr 4 15:51:36 EAT 2018

Under both 1 and 2, data protection
Under 2, films regulation, data bundles

Best!

Il mercoledì 4 aprile 2018, Consumers Federation of Kenya (Cofek) via
kictanet <kictanet at lists.kictanet.or.ke> ha scritto:

> *Dear Mr Kivuva,*
>
> *Many thanks for your kind response. *
>
> *This is the Word version of our outline especially Thematic Theme Number
> 2 on ICT*
>
> *Kind Regards*
>
> *Jacob *
>
>
>
> *STATE OF CONSUMER PROTECTION IN KENYA APRIL, 2018*
>
>
>
> *About Cofek*
>
> The Consumers Federation of Kenya (Cofek) is Kenya’s independent,
> self-funded, multi-sectorial, non-political and apex non-profit Federation
> committed to consumer protection, education, research, consultancy,
> litigation, anti-counterfeits campaign and business rating on consumerism
> and customer-care issues.
>
> The Federation was registered on March 26, 2010. Cofek works towards a
> fair, just and safe marketplace for all Kenyan and regional consumers in
> all sectors of the economy. Cofek is a founder Chair of the Government-run
> Kenya Consumer Protection Advisory Committee (Kecopac). Our mandate is
> drawn from Article 46 of the Constitution of Kenya 2010, the Consumer
> Protection Act, 2012 and the Competition Act, Cap 504 among other statutes.
> The legal framework provides high thresholds for consumer protection in all
> spheres and for both private and public sectors.
>
> *Mandate*
> Our mandate is to defend, promote, develop and pursue consumer rights as
> guided by Article 46 of the Constitution of Kenya 2010, the Consumer
> Protection Act, 2012 and the Competition Act, Cap 504 and make it possible
> for the consumers to get value for money
>
> *State of Consumer Protection Reports*
>
> The Consumer Protection Act, 2012 at Section 90(i) mandates the Government
> of Kenya through KECOPAC to “undertaking or commissioning any study or
> research which may be necessary to promote consumer protection and thereby
> publish the State of National and County Consumer Protection Annual Report”.
>
>
>
> In the absence of such reports from Government, and on which basis Cofek
> would play a central role, we are in the process of releasing a report of
> the state of consumer protection on specific aspects – in phases
>
>
>
> *Thematic Focus for State of Consumer Protection Reports – 1*
>
> We intend to release the State of Consumer Protection Report on the
> following areas;
>
> 1.   *Banking and Financial Services Sector*: Interest rates capping law;
> Sector Governance and overall discipline within the sector; Cost of Credit;
> M-Shwari Interest case; Role of technology and implication on cost of
> services; Marketing and Deceptive Advertising; Transparency and
> Accountability; Bank disclosures and hidden costs; Mobile Money Transfer
> Regulation Emerging Risks, Opportunities if any, among other issues
>
>
>
> 2.   *Information, Communication & Technology*: Review sector governance
> and in particular developments at Communications Authority and other
> parastatals; Mobile Inter-operability; Crypto currency and CBK discomfort;
> Safaricom Dominance; Sector Competition and Analysys Mason Report;
> Consistent MNOs failure on Quality of Service Assessments; Cost,
> Reliability; Quality and potential regulation of Internet; Media Freedom;
> Mshwari – CBA & Safaricom excessive interest rate (now known as “one off”
> or “facilitation” fee; Opportunities for Telkom Kenya to increase sector
> competitiveness: MNOs and Deceptive Advertising; Exclusive Mobile
> Inter-operability Conversations fronted by CBK & ICT Ministry and MNOs;
> Pay-TV and Premium Content Sharing, among other issues
>
>
>
> 3.   *Energy Sector:* Review sector governance and in particular
> developments on soaring electricity prices and admission by KPLC of
> “billing system errors”; Level of Taxes on cost on electricity – Fuel Cost
> Charge; ForEx Adjustment as well as Inflation among others; Fuel
> Adulteration; Deployment of thermal vs hydro & geothermal power combined;
> Loans and Grants for Mega Projects, among others
>
>
>
> *STAKEHOLDER INPUT: AN INVITATION*
>
> As a requirement of public and stakeholder consultation, we invite
> individual consumers and experts to weigh on the above-stated and related
> issues. We will appreciate your brief take on the shift, if any, of the
> access, quality, reliability and costs associated with consumer services
> and goods in the 3 mentioned sectors. Cofek undertakes to observe strict
> confidentiality. Such information will not be a divulged to a third and
> will be solely used for the purpose of developing the Cofek State of
> Consumer Protection Report within the said sectors. Informants who choose
> to keep their identity are free to send us anonymous contributions to:
> hotline at cofek.co.ke on or before Monday, April 9, 2018
>
>
>
>
>
>
>
>
>
> *From:* lordmwesh at gmail.com [mailto:lordmwesh at gmail.com] *On Behalf Of *Mwendwa
> Kivuva
> *Sent:* Wednesday, April 4, 2018 1:10 AM
> *To:* KICTAnet ICT Policy Discussions
> *Cc:* Consumers Federation of Kenya (Cofek)
> *Subject:* Re: [kictanet] State of Consumer Protection Report in Kenya -
> Request for Responses
>
>
>
> Either on Thematic area 1, or 2, you should have added a component on
> betting, lotteries, and other con games that use tech to lure the public.
>
>
>
> Also, you would get more responses if you had posted the content of the
> document on the list, instead of attaching the PDF. Generally, less people
> will bother to open an attachment.
>
>
>
> Regards
>
>
> ______________________
> Mwendwa Kivuva, Nairobi, Kenya
>
>
>
> On 3 April 2018 at 23:25, Consumers Federation of Kenya (Cofek) via
> kictanet <kictanet at lists.kictanet.or.ke> wrote:
>
> Dear All,
>
>
>
> We trust that this mail finds you well and in high spirits
>
>
>
> We have attached our proposed State of Consumer Protection in Kenya Report
> outline.
>
>
>
> We request your kind views on the 3 identified sectors. Thank you in
> advance.
>
>
>
> Yours faithfully,
>
>
>
>
>
> Jacob Oyugi
>
> *PROGRAM OFFICER*
>
> Consumers Federation of Kenya (Cofek)
>
> Rehema Place, Block F Suite 45
>
> P.O Box 28053-00200, City Square
>
> Tel. +2540202615496, 3861718
>
> Mobile: 0715555550, 0733180008
>
> Email  : hotline at cofek.co.ke
>
> Web   : www.cofek.co.ke
>
> COFEK *– Restoring Consumer Confidence and Pride*
>
> *SUBSCRIBE to #CofekBreakingNews  Send “Cofek On” to 40408*
>
> *[image: Description: 3rdTraining]*
>
>
>
>
>
>
>
>
>
>
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-- 
Grace Mutung'u
Skype: gracebomu
@Bomu
PGP ID : 0x33A3450F
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