[kictanet] Reversing MPESA Transactions in a Today's World

[Dorcas Muthoni]

Great Timothy,  I am going to add that the app shows you to whom you are
about to send the money before entering your PIN. Quite useful.

Kanini, I however acknowledge that your concerns valid as no everyone is
using a smartphone.


On May 12, 2017 7:28 AM, "Timothy- Coach- Oriedo via kictanet" <
kictanet at lists.kictanet.or.ke> wrote:

> Hi Mercy
>
> Have you tried the new safaricom App ? Get it from playstore and share
> your experience.
>
> It's has laid a foundation for live chatbot.
>
>
>
>
>
>
> Timothy Oriedo
>
> about.me/Timoriedo
>
>
>
> On 12 May 2017 07:23, "kanini mutemi via kictanet" <
> kictanet at lists.kictanet.or.ke> wrote:
>
> Hello everyone.
>
> I've seen quite a number of complaints on people sending money to the
> wrong number. Surprisingly a lot of these instances involve 50k and above.
> It seems MPESA has left it up to the recepients to be kind enough to refund
> money sent erroneously. I see why that would make sense to a business (2
> transactions is better than one). Of course a lot of Kenyans will not
> refund (tough economic times🤔)
>
> I recently made a notable purchase from WordPress and realized only two
> minutes later that I had bought the wrong product. Good thing they have
> live chat for their customer support. No questions asked- they reversed the
> transaction.
>
> Now I realize the two are different; one is a seller the other one is a
> conveyor belt. It got me thinking however- MPESA has to keep up with the
> times. The explanation has always been that MPESA asks you to confirm
> before you press send. The number of 'I sent Kshs. X to the wrong number'
> posts on Buyer Beware should be enough to tell any caring provider that the
> system is broken.
>
> Digital products must be malleable and most importantly responsive to
> customer needs. Which is why competition is healthy- it pushes companies to
> care about the needs of its customers.
>
> Have a great day ahead.
> --
> *Mercy Mutemi, Advocate*.
>
>
>
>
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> The Kenya ICT Action Network (KICTANet) is a multi-stakeholder platform
> for people and institutions interested and involved in ICT policy and
> regulation. The network aims to act as a catalyst for reform in the ICT
> sector in support of the national aim of ICT enabled growth and development.
>
> KICTANetiquette : Adhere to the same standards of acceptable behaviors
> online that you follow in real life: respect people's times and bandwidth,
> share knowledge, don't flame or abuse or personalize, respect privacy, do
> not spam, do not market your wares or qualifications.
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