<div dir="auto">Great Timothy, I am going to add that the app shows you to whom you are about to send the money before entering your PIN. Quite useful. <div dir="auto"><br></div><div dir="auto">Kanini, I however acknowledge that your concerns valid as no everyone is using a smartphone. </div><div dir="auto"><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On May 12, 2017 7:28 AM, "Timothy- Coach- Oriedo via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke">kictanet@lists.kictanet.or.ke</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="auto">Hi Mercy<div dir="auto"><br></div><div dir="auto">Have you tried the new safaricom App ? Get it from playstore and share your experience. </div><div dir="auto"><br></div><div dir="auto">It's has laid a foundation for live chatbot.</div><div dir="auto"><br><br><div data-smartmail="gmail_signature" dir="auto"> <br><br> <br><br>Timothy Oriedo<br><br><a href="http://about.me/Timoriedo" target="_blank">about.me/Timoriedo</a><br><br> </div></div></div><div class="gmail_extra"><br><div class="gmail_quote">On 12 May 2017 07:23, "kanini mutemi via kictanet" <<a href="mailto:kictanet@lists.kictanet.or.ke" target="_blank">kictanet@lists.kictanet.or.ke</a><wbr>> wrote:<br type="attribution"><blockquote class="m_-4464256682371026715quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello everyone.<div><br></div><div>I've seen quite a number of complaints on people sending money to the wrong number. Surprisingly a lot of these instances involve 50k and above. It seems MPESA has left it up to the recepients to be kind enough to refund money sent erroneously. I see why that would make sense to a business (2 transactions is better than one). Of course a lot of Kenyans will not refund (tough economic times🤔)</div><div><br></div><div>I recently made a notable purchase from WordPress and realized only two minutes later that I had bought the wrong product. Good thing they have live chat for their customer support. No questions asked- they reversed the transaction. </div><div><br></div><div>Now I realize the two are different; one is a seller the other one is a conveyor belt. It got me thinking however- MPESA has to keep up with the times. The explanation has always been that MPESA asks you to confirm before you press send. The number of 'I sent Kshs. X to the wrong number' posts on Buyer Beware should be enough to tell any caring provider that the system is broken. </div><div><br></div><div>Digital products must be malleable and most importantly responsive to customer needs. Which is why competition is healthy- it pushes companies to care about the needs of its customers. </div><div><br></div><div>Have a great day ahead. </div><font color="#888888"><div dir="ltr">-- <br></div><div data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div><span style="font-family:georgia,serif"><b>Mercy Mutemi, Advocate</b>. <br></span></div></div><div><span style="font-family:georgia,serif"><br></span></div><div><span style="font-family:georgia,serif"><b><i><br></i></b></span></div><br></div></div></div></div></div></div>
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