[kictanet] Complaint against an MNO

[S.M. Muraya]

Washington,

Try chukuahatua at ca.go.ke

They actually respond.

SMM

*"Better a patient person than a warrior, one with self-control than one
who takes a city." Prov 16:32*

On Mon, Jun 12, 2017 at 9:16 PM, Odhiambo Washington via kictanet <
kictanet at lists.kictanet.or.ke> wrote:

> I have looked at http://www.ca.go.ke/index.php/how-to-make-a-complaint,
> but just from reading, without downloading any forms, it's not obvious to
> me which category of complaint mine is in. I'll appreciate any pointers,
>
> On Tuesday last week (or Monday evening!) an MNO installed and switched on
> some Radio equipment on a mast that is in my neighborhood and with that,
> the neighborhood instantly lost all TV signals. We have been forced to
> engage technicians to try and help us out to get to watch TV again. They
> say we have to address the matter with the provider.
>
> Digital signals, including that of GOTv have been affected from/by what I
> believe is some signal from the equipment this MNO (or whoever it's sharing
> the mast with!) installed last week.
>
> In such a case of signal interference, which form should I be downloading
> from the above CA website?
>
> And why doesn't CA just have an online complaint submission system, which
> authenticates against the complainant's phone number or e-mail using a
> code??
>
> PS: I believe the MNO who owns the mast is Airtel.
>
> --
> Best regards,
> Odhiambo WASHINGTON,
> Nairobi,KE
> +254 7 3200 0004/+254 7 2274 3223
> "Oh, the cruft."
>
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